Overview
Summary
Education
Work History
Skills
Languages
Accomplishments
Timeline
Generic
Amreem

Amreem

Mumbai

Overview

2
2
years of professional experience

Summary

Dedicated professional with experience in account management and customer service. Known for effective communication and empathy in resolving disputes, consistently driving high customer satisfaction and repeat business. Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.

Education

Bachelor of Arts -

Allahabad University
Allahabad
03-2020

High School Diploma -

Allahabad Public School
Allahabad
04-2014

Work History

Collections Agent

amreem
New Delhi
05.2025 - 09.2026
  • Managed customer accounts to facilitate timely collections and resolve disputes.
  • Communicated with clients via phone and email to negotiate payment arrangements.
  • Collaborated with team members to improve collection strategies and processes.
  • Provided support in preparing reports on account statuses for management review.
  • Maintained professionalism while handling sensitive customer information and inquiries.

Customer Service Representative

amreem
new delhi
07.2024 - 03.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information and guidance to enhance customer experience.
  • Handled customer complaints with empathy and professionalism.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Skills

  • Account management
  • Payment negotiation
  • Dispute resolution
  • Reporting and analytics
  • Customer service
  • Relationship building
  • Customer relationship management
  • Time management
  • Customer relations
  • Effective communication

Languages

English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Accomplishments

10th fast price of english book reding

Timeline

Collections Agent

amreem
05.2025 - 09.2026

Customer Service Representative

amreem
07.2024 - 03.2025

Bachelor of Arts -

Allahabad University

High School Diploma -

Allahabad Public School
Amreem