Amreen T Taj

• Delivering live, interactive sessions using Bhanzu's proprietary methodologies.
• Teaching mathematics to students from UKG to Grade 9 through online platforms.
• Conducting comprehensive online mathematics instruction with gamified learning elements.
• Implementing Bhanzu's curriculum, designed to make students 4x faster in calculations.
• Using real-world stories, analogies, and practical examples to explain concepts.
• Preparing students for mathematical competitions and Olympiads.
• Providing individualized support and tracking student progress.
• Making mathematics engaging, intuitive, and joyful for students.

• Managing day-to-day customer calls for technical issues with Plugo dispensers.
• Troubleshooting power bank ejection failures and system detection issues.
• Resolving kiosk malfunctions and connectivity problems.
• Managed approximately 60 incoming calls and emails per day from customers.
• Processing refund requests and payment-related concerns.
• Managing support tickets within assigned TAT requirements.
• Responding to customer reviews on Play Store and App Store platforms.

Technical Expertise Demonstrated:

• Understanding Plugo's automated power bank rental system and QR code scanning process.
• Knowledge of dispenser hardware troubleshooting and remote diagnostics.
• Experience with mobile app support and customer guidance through rental processes.
• Familiarity with payment systems, deposits, and refund.procedures
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

• Delivered comprehensive mathematics and general science education to middle school students.
• Handled dual-subject instruction across four consecutive grade levels (6, 7, 8, and 9).
• Curriculum planning and assessment design.
• Student progress monitoring and individual support.
• Successfully managed dual-subject teaching responsibilities.
• Parent communication and academic collaboration.