Amreen Vindhani
Wedding Planner
Bangalore
Summary
Committed to ensuring customer satisfaction by delivering exceptional service and support. Proficient in utilizing customer service best practices and skilled at exploring various solutions to effectively address customer needs.
Overview
4
4
years of professional experience
Work History
Wedding Planner
Self Employed Services
03.2023 - 04.2024
- Handled customer service inquiries and complaints and immediately resolved the issues to ensure guest satisfaction.
- Handled customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Coordinated transportation and other arrangements for guests and vendors.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Makeup Artist
Masterclass
10.2020 - 01.2023
- Enhanced client satisfaction by delivering personalized makeup consultations and tailored product recommendations.
- Conducted consultations to understand client's desired look.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Curated customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
Education
Bachelor of Arts - Psychology, Journalism
Kristu Jayanti Autonomous College
Bangalore 04.2001 -
High School Diploma -
St. Charles Composite PU College
Bangalore 04.2001 -
Skills
- Client Relations
- Coordination
- Customer Assistance
- Relationship Management
- Initiative-taking
- Guest Services
- Conflict Mediation
- Attention to Detail
- Delivery Scheduling
- Problem Resolution
Timeline
Wedding Planner
Self Employed Services
03.2023 - 04.2024
Makeup Artist
Masterclass
10.2020 - 01.2023
Bachelor of Arts - Psychology, Journalism
Kristu Jayanti Autonomous College
04.2001 -
High School Diploma -
St. Charles Composite PU College
04.2001 -
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