Lead Associate
Genpact India Pvt Ltd
- Having experience in adding printers to print servers and troubleshooting printer queue issues DNS Configuration, Downloading certificates IIS.
- Resource’s utilization analysis (High Memory, High CPU, High Network Traffic)
- Experience in Installing Microsoft server patches.
- Creating and configuration of DHCP, DHCP scope Taking DHCP backup and restoring as on required. Troubleshooting the Issues
- Reserving and excluding IP address as on required.
- Created site links for Replications Active Directory and others servers in Infra.
- Extended hard disk from OS level, disk partition, converting to MBR and GPT.
- Creating, managing and troubleshooting group policies (GPO).
- Troubleshooting the Event logs on the servers.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with customers through positive attitude and attentive response.
- Implemented innovative solutions to overcome project challenges, maintaining timelines without compromising quality.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
