Amrendra Kumar

♦ Recruiting, training and developing store team ensuring that have the right person in the right place at the right time.

♦ Managing, inspiring and leading team of Assistant Managers, Supervisors, Beauty Advisors and Cash Office staff to consistently deliver and meet business objectives and goals.

♦ Responsible for Sales and "bottom-line" profits of store. Regular tracking of ticket size & converting foot-falls in store

♦ Ensuring attractive merchandise display & over all store layout. Ensure interior and exterior of store is maintained to company standards

♦ Ensuring the adherence to SOP in Store and smooth cashiering process

♦ Resolve customer problems or complaints by determining optimal solutions.

♦ Conduct regular store meetings and Encourage store employees to take ownership for their performance and career development plans.

♦ Effectively manage employee turnover. Provide positive working environment and handle employee issues appropriately and in timely manner.

♦ Building up healthy culture by fostering organizational Values and maintain over all discipline in Store.

♦ Coordination with Category, warehouse, maintenance, IT & HR for store issues.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reduced financial discrepancies by monitoring credit card sales and deposits.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

* Promoted Assistant Store Manager within the same organization.

• Maintained customer satisfaction with quick and professional hand
• Conducted inventory analysis to determine optimal stock levels.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Optimized customer support by establishing collaborative service environment.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.

• Provided information on company offerings to promote products and services to customers
• Applied company standards to merchandise placements and presentations
• Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions