Amrendra Singh
Noida
Summary
Dynamic Senior Executive with extensive experience in key account management at Bizcrum Infotech Pvt Ltd. Proven track record in logistics management and performance analysis, driving significant improvements in delivery operations. Adept at fostering strong customer relationships and leading teams to achieve operational excellence. Skilled in problem-solving and enhancing serviceability across multiple platforms.
Overview
10
10
years of professional experience
Work History
Senior Executive - Key Account Manager
Bizcrum Infotech Pvt Ltd
02.2022 - Current
- Handling footwear and apparel, both segments in last-mile operations, to lead the implementation of the delivery program.
- Reviewed 3PL performance, and provided ongoing feedback and coaching to drive performance improvement.
- Analyzing the pin code performance and taking action on non-performing pin codes to achieve better serviceability from 3PL.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Collaborated with other departments such as operations, technical support, finance.
Senior Executive - Key Account Management in Reverse Logistics
Lenskart.Com
05.2021 - 02.2022
- Working with reverse team and handling all the B2C Reverse pickup
- Handling Courier's team for daily pickup's and performance (Bluedart/Delhivery/ECom/XB couriers)
- Preparing daily RVP performance report (Pickup Pendency-City, State & Zone wise, DTO Pendency)
- Maintain and monitoring daily load count of every courier with their conversion as well
- Taking care of B2C Social Media & CEO escalation and resolve with our concerned team member ASAP
- On Daily Basis checking the courier performance to breach the gap so that all the shipments picked and DTO with in TAT
Senior Executive - Key Account Management
Busybees Logistic Solution Private Limited
10.2018 - 04.2021
- Managing and Retaining the Key account of Clients (Snap deal, Shopclues, Flipkart, Myntra etc.)
- Assisting clients for their service issues
- Managing a network of vendors, processing centers, hubs & delivery branches to smooth logistics
- Identifying & preventing the frauds in the deliveries
- Maintaining forward & reverse with TAT deliveries
- Correspond with sales department & visits regularly at client end to bridge the gap among client preferences & take necessary steps to fulfil their preferences
- Reconciling the client's accounts with closure every month
- Preparing various operational reports on daily basis for on-time checks
- Maintaining documents & update shipping SOPs (Standard Operating Procedures)
Senior Executive - Key Account Management
GATI KWE Pvt Ltd
06.2015 - 10.2018
- Act as Single Point of Contact between Customer Operations and GATI Operations
- Answer Customer Questions and Resolve Issues over the telephone, With person, or through e- mails & faxes
- Maintain Routine Everyday Operations Relationship with customer (eg: Pickup Funneland Deliveries)
- Share Daily, Weekly and Monthly Customer MIS including Performance Review to Customer and GATI Operations
- Monitor Docket/Daily Performance and proactively address any likely -to-fail situations
- Manage Customer Escalations to Maintain Relationship
Education
B.SC - Computer Application
Kanpur University
Intermediate -
UP Board
High School -
UP Board
Skills
- Logistics management
- Key account management
- Third-party logistics
- Performance analysis
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
Languages
- English
- Hindi
Disclaimer
I hereby declare all information furnished above is true and correct to the best of my knowledge and I am sure that you will give me a chance to prove myself.
Profile Snapshot
- Working with Bijnis 2022 to Present as Senior Executive.
- Previous Employment with Lenskart, Busybees Logistic & GatiKwe.
- Resourceful in building & maintaining healthy business relations with clients and ensuring high customer satisfaction matrices by timely delivering the services.
- Consistent academic record with zeal to learn new concepts quickly and apply innovative ideas for achieving best results.
- Motivated, self-starter with a passion to succeed and desire to excel in the area of Human Marketing & Sales.
- Process adaptable & flexible approach to work with good relationship building and communication skills.
Personal Information
- Father's Name: Ravendra Singh
- Date of Birth: 02/04/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Executive - Key Account Manager
Bizcrum Infotech Pvt Ltd
02.2022 - Current
Senior Executive - Key Account Management in Reverse Logistics
Lenskart.Com
05.2021 - 02.2022
Senior Executive - Key Account Management
Busybees Logistic Solution Private Limited
10.2018 - 04.2021
Senior Executive - Key Account Management
GATI KWE Pvt Ltd
06.2015 - 10.2018
B.SC - Computer Application
Kanpur University
Intermediate -
UP Board
High School -
UP Board
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