Amresh Kumar

Work History

IT Manager

OVT INDIA PVT LTD

NOIDA, UTTAR PRADESH

12.2019 - Current

Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Log all Incident/Service Request details, allocating categorization and prioritization codes
Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
Providing direction for IT team members
Identifying opportunities for team training and skills advancement
Account for the IT assets throughout the enterprise utilizing tools to manage all assets within the organization and affiliated companies.
Develop and conduct training as needed for use by department level staff to maintain inventory.
Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged.
Prepare processes for as well as manage analysis, selection and transition.
Monitor contractual agreements for all IT function’s vendors.

IT Manager

MG Motors

New Delhi, Delhi

12.2018 - 12.2019

Running regular checks on network and data security.
Identifying and acting on opportunities to improve and update software and systems.
Work with Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures.
Plans and processes for each risk scenario.
Personnel and documentation requirements.
Managing and reporting on allocation of IT budget.
Providing direction for IT team members.
Identifying opportunities for team training and skills advancement.
Installed and managed audiovisual equipment.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Closely collaborated with project members to identify and quickly address problems.
Guided organizational technology strategy and roadmaps.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

IT Assistant Manager

PAMAC Finserve Pvt Ltd

NEW DELHI, DELHI

02.2016 - 12.2018

Plan work schedules for IT help desk operations and assign IT staff to accomplish daily work by providing for variations in workload.
Active involvement in employee development through training, coaching and performance management.
Manages the overall Service Desk performance for the region of responsibility as well as the performance of individual Team Leads and Analysts.
Monitors and measures the performance and results of IT Service Desk resources and provides direct and timely performance feedback.
Manages performance and development of team members, including policy administration, compliance, coaching, disciplinary action and recognition
Create and manage reports to upper level management about all aspects of IT Technical Management including SLAs.
Provide superior communications to management, business partners and other stakeholders regarding IS performance.
Receive and promptly address tickets escalated from Service Desk Supervisor to ensure timely resolution and customer satisfaction.
Liaise with key infrastructure teams to identify gaps, set recovery time objectives and convey business needs/expectations.
Report to the Crisis Management Steering Committee Meeting and define on-going goals, objectives and initiatives.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored security and handled incidents calmly.

IT Assistant Manager

E-smart systems Pvt Ltd

NEW DELHI, DELHI

04.2014 - 02.2016

Diagnosis of desktop, application, networking and infrastructure issues.
Working on Window Server, Active Directory, Domain Controller, User Management, DNS, DHCP, Disk Management and Group Policy.
Responsible for maintaining backups and for project work such as new builds.
Design; Implement Preventive Maintenance for all IT hardware & software.
Install patches, Review system logs and Maintain user access administration.
Physical security, Disable unnecessary services on servers.
Office Applications 2016 MS outlook, Excel, Word & PowerPoint.
Antivirus Trend Micro, symantec, Symantec End Point, E-scan & Kaspersky and quick heal(Seqrite)
Protocol TCP/IP, SMTP, IMAP, POP, RPC over https.
Comply with password requirements, Access control.
System audit logging, Maintain minimum security standards for systems.
Monitoring of system activity.

Desktop Support Engineer

Jiva Ayurveda pharmacy Ltd

faridabad, Haryana

06.2012 - 04.2014

Responsible for the installation and maintenance of IT equipment.
Supporting customers using remote access technologies and also by visiting client sites.
Manage LAN, WAN, Network Printer and wireless network environments.
Working on Operating systems Windows XP/Vista/Win-7/Win-8.1 & Windows Server 2003/2008/2012.
Server/Application Active Directory 2003/2008/2012 Administration.
Working on Linux Centos, Ubuntu and configuration, troubleshooting.
Installations and up gradations of Operating System.
Windows Software Update Services, Microsoft Hyper-V, DNS, DHCP, SharePoint.

Computer Engineer

BHARAT IT SERVICES LTD

NOIDA, UTTAR PRADESH

06.2011 - 05.2012

Manage complete IT infrastructure of two sites.
Co-ordination with users and troubleshoot their problems.
Installations and up gradations of Operating System.
Antivirus installations and update.
Implement, manage and troubleshoot wired and wireless LAN.
Installation of all type of software in organization.
General hardware troubleshooting (Printers, Scanners, CDROM etc.).
Perform Backup on weekly basis.
Troubleshooting Internet Connectivity.
Reporting to Management.

Computer Hardware Engineer

AVS Informatics Pvt Ltd. Nehru Place

NEW DELHI, DELHI

05.2010 - 06.2011

Installations and up gradations of Operating System.
Antivirus installations and update.
General hardware troubleshooting (Printers, Scanners, CDROM etc.).
Troubleshooting Internet Connectivity.
Mother Board Display and Power Testing.
Hard disk Testing.

Summary

Overview

Work History

IT Manager

IT Manager

IT Assistant Manager

IT Assistant Manager

Desktop Support Engineer

Computer Engineer

Computer Hardware Engineer

Education

MSC - IT

B.A - English Literature

12th - Maths

ITIL Certificate in IT Services Management - IT MANAGEMENT

Cyber Security Professional from - CYBER SECURITY

COURSE ON COMPUTER CONCEPTS - COMPUTER

Microsoft Certified Solutions Associate (Certification number: E954-7785) - Windows Server Administration

JETKING CERTIFIED HARDWARE & NETWORKING ENGINEER - Computer Hardware And Networking

High School Diploma -

Skills

Interests

Analytical and problem-solving skills

Timeline

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