Amresh Kumar
Bangalore
Work Preference
Summary
Dynamic Senior Delivery Project Manager with over 25 years of extensive experience in digital transformation, telecom billing, customer care software, and banking and financial software. Proven track record in program and project management, successfully leading small to large-scale transformation implementations while enhancing client engagement and transition processes. Expertise in managing diverse teams across multiple geographies, including Europe, APAC, the Middle East, Canada, the US, and South America, ensures seamless project delivery through onsite and offshore models. Committed to delivering innovative solutions and best practices that drive organizational success and elevate customer interactions.
Overview
25
25
years of professional experience
2
2
Certification
Work History
Senior Manager, Project Management
CSG International
06.2003 - 09.2025
- Program Achievements -
- Customer connect (CRM) upgrade (V9 to V11) Unitel | Program Manager Oct 2024 – Sept 2024
- Led end to end delivery from initiation to impact analysis, planning, risk analysis, development, testing to delivery, role includes customer co-ordination, user acceptance to go-live.
- Achieved zero high, medium during user acceptance to get appreciation from customer.
- Digicel CALA, Transformation , Support and maintenance, Integration June 2023 – Oct 2024
- Led end-to-end delivery of Billing Solution & Contra Revenue System Implementation, Enhancement, and Maintenance
- Generated $20M Total Contract Value (TCV) over 4 years through strategic CR management
- $10M annual account revenue with industry-leading 45% profit margin
- Managed complex program with 100+ team members across multiple geographies
- Unitel |Transformation, S&M | Program Manager Jun 2021 – May 2023
- Orchestrated challenging complex multi-phase business requirements new implementation and delivery includes phase wise Delivery pre-paid, post-paid and Broadband requirements. Lead UAT, Performance testing to Go-Live and Post go-live support and maintenance.
- Successfully implemented new billing system replacing old legacy billing system, I was primarily responsible to billing system component delivery RTE for team of 6 scrum teams.
- Lead and managed enhancement and defect tracking during UAT, SIT and post go-live.
- Consultation and stake holder management. Pro-actively identified and highlighted risk and issues.
- Lead team of 80+ professionals.
- MIC1 Lebanon CR, Support and Maintenance | Delivery Manager Aug 2018 – May 2020
- Delivered comprehensive $4 M program spanning Customer Management, Requirements, Development, and Operations including production support.
- Established L3 support framework ensuring 99.9% system availability
- Led cross-functional teams of 30+ professionals across multiple products and regions
- Implemented robust service delivery processes resulting in customer satisfaction.
- Airtel Africa MS Transformation Project | Program Manager May 2017 – May 2018
- Led the transformation of a multi-million-dollar project for Airtel Africa, transitioning managed services from an external vendor to an internal team.
- Established and managed a new L2/L3 technical support team, overseeing key functions like change requests, process improvement, and SLA/KPI compliance.
- Spearheaded the implementation and support of multiple products—including a Single View Billing System in 9 countries and other core telecom products in 13 countries—while serving as the primary escalation point.
- Drove stakeholder management and cross-functional coordination across multiple countries and teams, ensuring successful service delivery and customer satisfaction.
- Airtel Africa Transformation Project | Senior Delivery Manager Sep 2015 – Sep 2017
- Project is replacing legacy telecom billing system with new one. Managed the end-to-end delivery of a multi-country project, overseeing implementation and support across 9 countries.
- Acted as the main point of contact for customer escalations, working directly with the Director of Delivery to ensure customer satisfaction.
- Oversaw all project management functions, including scheduling, planning, estimation, risk management, and the resolution of issues for development, testing, and change requests.
- Antel | BSS Transformation | Project Manager Jul 2008 – Jul 2012
- Managed the end-to-end delivery of a prepaid billing solution, including a voucher management system, for a key client (ANTEL), overseeing the SI vendor.
- Spearheaded the transition of project management and delivery to a centralized team in Bangalore, significantly improving efficiency and control.
- Responsible for key project management functions including resource planning, budgeting, risk management, and client communication, consistently ensuring on-time and high-quality delivery.
- Other Assignments Software Engineer/Tech Lead Jul 2003 – Jul 2012
- EMEA offshore tech led to support production issues from offshore ensuring SLA compliance
- Embarq US, Tech Lead/Designer from offshore for new implementation customization, development and delivery.
- Tele2, Sweden Tech Lead/designer for billing solution onsite /offsite role.
- Misys (now Finastra) Senior Software Engineer (Core Banking) Jul 2003 – June 2012
- Responsible for development, implementation and support of Bandmaster, Branch power Retail Banking product.
- Involved in client issue resolution for multiple clients (Banks), providing backend support for implementation and development of new change request for worldwide clients.
- Gained knowledge in financial domain, bank operation and forex transactions while supporting multiple banks
Education
Bachelor of Engineering - Computer Science
SSGMCE, Amravati University
06-1995
Skills
- Program & Project Management Team Leadership & Development Financial Management & P&L Agile/SAFe Methodologies Waterfall Methodologies Cross-Cultural Team Management Client Relationship Management Risk Management Process Improvement & Training Production Support Change Management Stakeholder Management Quality Assurance & Compliance AI- Generalist
- MS Office 365 Suit MS Project Remedy Helix JIRA ADO Confluence AWS SharePoint Power BI Workday Oracle Window Linux Unix AIX OSS BSS Power BI Azure DevOps
Certification
- Certified Scrum Master (CSM) – Scrum Alliance (Active Sep- 2027)
- PMP – Expired 2022
- Generative AI -Mastermind
Languages
English (Fluent), Hindi (Conversational)
Additional Information
- Passport: F812818
- Availability: 15 days
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager, Project Management
CSG International
06.2003 - 09.2025
Bachelor of Engineering - Computer Science
SSGMCE, Amravati University
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