AMRESH KUMAR MISHRA
Dum Dum , Kolkata
Summary
4+ Years Experienced Airline Sr. Customer Service Agent who is able to handle difficult customer and is very familiar with industry standard computer software. Adept at remaining professional at all times, assisting customers in making their flights and boarding flights in an orderly manner. Specializes in regional and national airlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr Customer Service Agent
Indo Thai Aviation Services Pvt Ltd
12.2024 - Current
- Enhanced customer satisfaction through effective assistance with airport procedures.
- Supervise and administer processing of Lost & Found articles per established guidelines.
- Conducted routine checks to maintain service standards.
- Ensured top-notch passenger service through effective representation of the organization.
- Ensured smooth operation through effective query handling.
- Worked with key parties to ensure seamless operation for an outstanding passenger experience.
- Addressed congestion issues involving passengers while collecting input to enhance processes.
- DeparturesAttend the pre – flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.
ArrivalsTo assist customers with special requests.
To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
Co-ordination with the baggage vendor for the damaged bags.
Follow up with the en-route stations regarding lost baggage.
Post flight departureFiling of all necessary flight papers
Any other responsibility assigned by the management from time to time
Costumer Service Executive
AI Airport Services Limited
07.2022 - 12.2024
Customer Service Agent
SpiceJet
02.2021 - 06.2022
Front Office Associate (Job Training)
Regenta INN
08.2020 - 01.2021
Education
Graduation (B. Com) -
Dum Dum Motijheel Ravindra Mahavidyalaya
Kolkata, India08.2021
Higher Secondary -
Dum Dum KLS Hindi Vidyalaya (HS)
Kolkata , India05.2016
Madhyamik -
Dum Dum KLS Hindi Vidyalaya
Kolkata , India05.2014
Skills
- Guest Complaint Resolution
- Issue Resolution
- Knowledgeable in Handling Lost & Found Procedures
- Customer Feedback Management
- Airport Coordination Experience
- Emergency Situation Coordination
Languages
English
Hindi
Bengali
Additional Qualifications
- Diploma in Aviation and Hospitality Management, Frankfinn (Kolkata), 2018-2019
- Basic knowledge in computer
Hobbies and Interests
- Travelling Different Places
- Watching Movies
- Story Reading
Personal Information
- Father's Name: Mr. Tarkeshwar Mishra
- Date of Birth: 09 August 1998
- Height: 5' 10" (178 cms)
- Weight: 82 Kgs
- Gender: Male
- Nationality: Indian
- Marital Status: Un-married
- Religion: Hindu
Certification
- Basic AVSEC Holder Valid Till 30 May 2025
- DG Goods Training
- Grooming training
Passport Details
Passport No. X5856454
Date of Issue – 10 Feb 2023
Date of Expiry - 09 Feb 2033
Place of Issue - Kolkata (WB)
System and Software Knows
1. Altea
2. Pax Link
Reference
1. Mr. VINOTH KANAN
Designation- Station Manager
Company - Star Air
Station - Bhubaneswar (BBI)
2. Mr. SACHIN NAYAK
Designation - Nodal Officer
Company - AI Airport Services Limited
Station - Jharsuguda (JRG)
Disclaimer
I do hereby declare that the above-mentioned information is true to the best of my knowledge and belief that I bear the responsibilities for the correctness of this particular.
Timeline
Sr Customer Service Agent
Indo Thai Aviation Services Pvt Ltd
12.2024 - Current
Costumer Service Executive
AI Airport Services Limited
07.2022 - 12.2024
Customer Service Agent
SpiceJet
02.2021 - 06.2022
Front Office Associate (Job Training)
Regenta INN
08.2020 - 01.2021
Graduation (B. Com) -
Dum Dum Motijheel Ravindra Mahavidyalaya
Higher Secondary -
Dum Dum KLS Hindi Vidyalaya (HS)
Madhyamik -
Dum Dum KLS Hindi Vidyalaya
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