Amrin Mohammed
Summary
With 7 years of IT experience, including 4 years as a Production Support Analyst and 3 years dedicated to incident management. Strong capabilities in Incident Management and Problem Management, with a focus on proactive monitoring. Effectively reduced system failures and improved the performance of key reporting systems.
Overview
8
8
years of professional experience
Work History
Production Support Analyst
Enbridge Account
03.2021 - Current
- Managed daily L2/L3 production support for vital ODI 12c data integration pipelines.
- Implemented Problem Management initiatives, reducing system failures and improving processing times by 20%.
- Facilitated high-volume flat file ingestion through secure file transfer operations (SFTP/FTPs).
- Optimized ODI Agent performance via proactive monitoring and swift issue resolution actions.
- Partnered with DBAs to diagnose and resolve database-level challenges impacting ODI Load Plans.
- Contributed to business continuity by participating in a 24/7 on-call rotation, minimizing downtime.
- Monitored system performance to swiftly identify and mitigate potential issues.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Identified manual processing deficiencies and instituted automation techniques, reducing manual labor [Number]% and increasing workflow efficiency [Number]%.
Incident Management Analyst
Ryder account
visakhapatnam
11.2017 - 03.2021
- Managed full incident lifecycle, identifying trends in recurring incidents and initiating Problem Management steps.
Developed detailed incident reports for executives, offering insights into root causes and impact analysis.
Acted as initial contact for high-priority service outages, ensuring rapid triage to minimize downtime. - Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Evaluated current processes to develop improvement plans.
Skills
- Oracle data integration
- File size optimization
- Service management
- Unix scripting basics
- File transfer protocols
Timeline
Production Support Analyst
Enbridge Account
03.2021 - Current
Incident Management Analyst
Ryder account
11.2017 - 03.2021