BRM/CRM (Sales force), MS Office
Amrin S
Team Lead
Bangalore
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Team Lead
Visit Health Privet Limited
9 2023 - 1 2024
- Grew key account revenue by 50% within 2 months through targeted 100% customer satisfaction.
- Maintained a client retention rate of 95% by providing exceptional service and tailored solutions to key accounts.
- Implemented a new Strategies that reduced customer escalation by 70% and improved overall satisfaction.
- Guided and coordinated the team in achieving common goals by providing direction, fostering collaborating, managing tasks, and ensuring the team's success.
Sr. Associate
V5 Global Services ( MediBuddy)
02.2022 - 09.2023
- Streamlined onsite camp process by created SOP and trained needs and provided coaching to all the departments.
- Implemented systematic process to ensure availability of Data at the backend.
- Ensured 100% customer satisfaction by delivering service with TAT.
Sr. Sales Associate
Cresurge Pvt Ltd (KADENCE)
08.2020 - 11.2021
- Cultivated relationships with Musical Instrument Dealers and decision makers in the designated territory.
- Maintained regular business relations with 100+ clients.
- Created and maintained a robust sales pipeline. Identified up to 20 new leads quarterly.
- Analyzed sales/metrics data from the designated territory to help evolve sales strategy.
- Ensured that Dealers receive the highest level of sales and operational customer service. Scored 90% in a quarterly customer satisfaction survey.
Business Development Manager
Mindspace Global Exhibition
01.2020 - 05.2020
- To get new acquisition of Clients and building good relationship with the customer.
- Achieving the target within the given period of time.
- Present sales and revenue reports to the management team.
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
Customer Support Representative
Acko Technologies Pvt Ltd
11.2018 - 03.2019
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Customer Support Representative (Finance)
Zolo Stays Property Solution Pvt Ltd
08.2018 - 11.2018
- Processing the payments and withdrawals of customers.
- Ensuring customer queries are answered to their satisfaction.
- Using computerized systems to access the details of customers.
- Promoting certain financial products and services.
- Handling customer complaints or handing them over to a supervisor.
Business Relationship Manager
IGS- Intelnet Global Solutions
02.2018 - 08.2018
- Provided encouragement to team members, including communicating team goals and identified areas for new training or skill checks.
- Answered team member questions, helped with team member problems.
- Communicated deadlines and sales goals to team members.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Conducted team meetings to update members on best practices and continuing expectations.
- Generated and shared comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
Customer Support Executive
AEGIS
05.2017 - 02.2018
- Identified and assessed customers needs to achieve satisfaction
- Built sustainable relationships and trust with customer accounts through open and interactive communication
- Provided accurate, valid and complete information
- Handled customer complaints
- Provided appropriate solutions and alternatives within the time limits.
- Followed communication procedures, guidelines and policies
- Took the extra mile to engage customers
Relationship Manager
India Infoline
03.2016 - 05.2017
- To get new acquisition of Clients and building good relationship with the customer to develop the business.
- Managing the portfolio of the customer according to the customer requirement.
- Achieving the target within the given period of time.
- Present sales and revenue reports to the management team.
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Promote high-quality sales, supply and customer service processes.
- Aim to preserve customers and renew contracts
- To Approach potential customers to establish relationships
Relationship Manager
Way2Wealth Securities
10.2013 - 02.2016
- To get new acquisition of Clients and building good relationship with the customer to develop the business.
- Managing the portfolio of the customer according to the customer requirement.
- Achieving the target within the given period of time.
- Present sales and revenue reports to the management team.
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- To Approach potential customers to establish relationships
Relationship Manager
Religare Securities
09.2011 - 10.2013
- Maintain good relationships with clients so that the business can maximize the value of those relationships.
- Identify key contacts at potential client companies to establish and foster a relationship.
- Participate in one-on-one meetings with clients to explain services in an effort to guide their choices to the customers.
- Understand the problems and challenges of clients and identify ways the business could better address those needs.
- Grow the business by identifying new sales and business development opportunities.
- Monitor and assess activities of our competitors to proactively satisfy and retain our clients
Education
BBM - Accounting And Business Management
IIBMRT
Bangalore 05.2011 - 07.2013
PUC (Commerce) - HEBA
Sarvodaya Pre-University College
Bangalore 06.2005 - 05.2006
High School Diploma -
St. Mary's High School
Bangalore 06.1995 - 05.2004
Skills
Production monitoring
Performance improvement
Employee Evaluation
Client Service
Staff education and training
Complaint resolution
Telemarketing expertise
Technical Support
Knowledgeable in [System]
Decision-Making
Software
Certification
Star Of the Month - Best Performer (MediBuddy)
Timeline
Star Of the Month - Best Performer (MediBuddy)
04-2023
Achievers Award - End to End Ownership in Process (MediBuddy)
06-2022
Sr. Associate
V5 Global Services ( MediBuddy)
02.2022 - 09.2023
Sr. Sales Associate
Cresurge Pvt Ltd (KADENCE)
08.2020 - 11.2021
Business Development Manager
Mindspace Global Exhibition
01.2020 - 05.2020
Best Performer Award (Acko Technologies)
02-2019
Best Performer Award (Acko Technologies)
01-2019
Customer Support Representative
Acko Technologies Pvt Ltd
11.2018 - 03.2019
Customer Support Representative (Finance)
Zolo Stays Property Solution Pvt Ltd
08.2018 - 11.2018
Business Relationship Manager
IGS- Intelnet Global Solutions
02.2018 - 08.2018
Best performer for the Quater (AEGIS)
01-2018
Customer Support Executive
AEGIS
05.2017 - 02.2018
Relationship Manager
India Infoline
03.2016 - 05.2017
Relationship Manager
Way2Wealth Securities
10.2013 - 02.2016
Relationship Manager
Religare Securities
09.2011 - 10.2013
BBM - Accounting And Business Management
IIBMRT
05.2011 - 07.2013
PUC (Commerce) - HEBA
Sarvodaya Pre-University College
06.2005 - 05.2006
High School Diploma -
St. Mary's High School
06.1995 - 05.2004
Team Lead
Visit Health Privet Limited
9 2023 - 1 2024