AMRINE KHAN
Kolkata
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Amazon
Kolkata
02.2026 - Current
- Assisted customers with inquiries using Amazon's customer support platform.
- Resolved issues through effective communication and problem-solving techniques.
- Processed returns and exchanges according to Amazon's policies and procedures.
- Collaborated with team members to improve customer satisfaction rates.
- Documented customer interactions in the CRM system for future reference.
- Maintained knowledge of product offerings to provide accurate information to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
Customer Support Specialist
Amazon
Kolkata
10.2023 - 10.2025
- Resolve customer issues regarding their Amazon accounts, orders, payments and digital subscriptions.
- Amazon, India
- Resolved customer inquiries through multiple communication channels, ensuring timely responses.
- Documented customer interactions accurately in the ticketing system for future reference.
- Collaborated with teams to improve service processes and enhance customer satisfaction.
- Educated customers on product features, benefits, and usage to improve their experience.
- Handled escalated issues efficiently while maintaining a calm and professional demeanor.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Recorded all customer interactions into the database system accurately and completely.
- Created detailed reports on customer feedback for management review.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
HR Assistant
Amazon
05.2022 - 02.2023
- My responsibility here is to resolve customer issues regarding their orders and subscriptions.
- Amazon, India
HR Assistant
Amazon
02.2021 - 04.2022
- My responsibility was to provide virtual HR services to the employees. The responsibilities included resolving employees concerns regarding pay, internal transfers, shift changes, company policies etc.
- Amazon, India
Customer Support Specialist
MP BIRLA CEMENT
01.2019 - 01.2021
- My responsibility here is to resolve customer issues regarding their orders and subscriptions.
Education
B.Ed -
Burdwan University
B.A - Arts (English)
Mahatma Gandhi University
High school or equivalent -
Jewish Girls School
KolkataSkills
- Leadership
- Analytics
- Data assessment
- Teamwork
- Communication
- Problem Solving
- Innovation
- Collaboration
- Issue resolution
- Product knowledge
- Data documentation
- Communication strategies
- Customer retention techniques
- Order tracking
- Feedback analysis
- Active listening
- Stress management
- Coordination
- Complaint handling
- Professional telephone demeanor
- Empathy and patience
- Complaint resolution
- Escalation management
- Scheduling
- Refund management
- Product and service solutions
- Order fulfillment
- Critical thinking
- System implementation
- Tracking complaints
- Multi-task management
- Creative problem solving
- Quality assurance controls
- Problem-solving
Languages
Hindi
First Language
English
Proficient
C2
Bengali
Advanced
C1
Timeline
Customer Service Representative
Amazon
02.2026 - Current
Customer Support Specialist
Amazon
10.2023 - 10.2025
HR Assistant
Amazon
05.2022 - 02.2023
HR Assistant
Amazon
02.2021 - 04.2022
Customer Support Specialist
MP BIRLA CEMENT
01.2019 - 01.2021
High school or equivalent -
Jewish Girls School
B.A - Arts (English)
Mahatma Gandhi University
B.Ed -
Burdwan University