Amrish Roshan RN

As a Real-Time Analyst, M primary role involves monitoring and managing real-time operations within a business or contact center. Also want to analyze workforce metrics, schedule adherence, and call volume to ensure optimal staffing levels. Using real-time data, I make immediate decisions to optimize efficiency, allocate resources effectively, and address any operational issues. Strong analytical skills, attention to detail, and the ability to work under pressure are key in this role to ensure smooth and efficient business operations.

As a Customer Service Associate, My responsibilities include addressing customer inquiries, resolving issues, and providing product/service information. Also use my communication skills to assist customers via email, or chat, ensuring a positive customer experience. Additionally, handle order processing, maintain accurate records, and collaborate with other departments to meet customer needs. Adaptability and a customer-centric approach are essential in this role.

• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend, and holiday shifts.