Amrit Pattekar
Customer Success Manager
Pune
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Zoop.one
Pune
06.2024 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Managed a portfolio of key accounts, maintaining strong relationships, and ensuring high levels of satisfaction.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Managing C-level clients, I established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with the Product team, creating BRDs on new products and had a solution-driven approach to place, upscale, and generate revenue from the new market.
- Created customer support strategies to increase customer retention.
- Streamlined customer onboarding process for accelerated product adoption, and increased retention rates.
- Identified at-risk accounts through diligent monitoring and analysis, and implemented corrective actions to prevent churn.
Key Accounts Manager
Zoop.one
Pune
06.2022 - 06.2024
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
- Developed a comprehensive understanding of customers' needs, enabling targeted up-selling and cross-selling efforts.
- Strengthened overall portfolio performance by conducting thorough market analysis before presenting findings during quarterly review sessions.
- Maximized revenue growth for strategic clients through effective management of sales opportunities, contributing to over 90 lakhs in revenue in 2 quarters, and recurring revenue of 30 lakhs per month.
- Ensuring payments are cleared within stipulated timelines.
- Collaborated with cross-functional teams for seamless project execution, and exceptional client service.
Business Development Manager
Intugine technologies
Bangalore
03.2020 - 06.2022
- As Business Development Manager, the major KRA is to identify growth opportunities, prospect and win new logos
- Lead conversations with various stakeholders across industries to understand the market, end-users core challenges, and their priorities
- Further, collaborate with the internal product & engineering team to either improvise on the existing product or research and study the viability of new product development and the market for the same
- Collaborate with the Account Management team to bring in additional business from existing clients
- Collaborate with the Marketing and SDR team to drive market research and lead generation activities
- Hiring and training of new employees.
Business development Associate
Intugine technologies
Bangalore
09.2019 - 03.2020
- Major KRA was to onboard the first 20 customer of the company
- Focused and onboarded logos from across industries such as Manufacturing, 3PL, Cement, Agro-Chemical and Automotive
- Worked alongside the founding team in scaling teams, business and the product
- Working alongside tech team to design customized solution according to client demand
- Post sales Management, account scaling and maintaining client relationship.
Business development Associate
Byjus - The learning app
Bangalore
6 2018 - 12.2018
- Worked as Business development associate {sales} for a period of 5 months
- Work involved generating awareness and revenue by showcasing the unique way of learning to students & Parents
- Successfully mentored kids of various ages and groups and guided them with academics and opportunities ahead
- Maintained a regular costumer base and actively to develop lucrative new costumer relationship
- Implemented effective sales strategies leading to generation of RS 24,45,000 revenue within a short span of 4 months
- Recognized by vice president Arjun Mohan for top performance in terms
Education
SSLC -
Kendriya Vidyalaya No.2 Belgaum
BelgaumPre-Graduation -
Kendriya Vidyalaya no.2 Belgaum
BelgaumBachelors of Engineering -
Angadi institute of technology and management
BelgaumSkills
- Microsoft Word
- Business development
- IoT sales
- Microsoft Excel
- Postman
- AWS
- Kibana overlook
- Customer relationship building
- Negotiation
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Customer Success Manager
Zoop.one
06.2024 - Current
Key Accounts Manager
Zoop.one
06.2022 - 06.2024
Business Development Manager
Intugine technologies
03.2020 - 06.2022
Business development Associate
Intugine technologies
09.2019 - 03.2020
Business development Associate
Byjus - The learning app
6 2018 - 12.2018
SSLC -
Kendriya Vidyalaya No.2 Belgaum
Pre-Graduation -
Kendriya Vidyalaya no.2 Belgaum
Bachelors of Engineering -
Angadi institute of technology and management
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