AMRIT RAJ

Client : Bank of America

• Gathering requirements from various stakeholders, identifying, understanding, and defining banking & financial market needs, and designing solutions to meet market trends.
• Collaborated with Product, IT, and QA teams to enhance customer engagement.
• Performed gap analysis to understand and identify requirements and designed applications for internal usage by bank employees.
• Organized and lead requirement-gathering meetings using techniques like Brainstormingand Workshops.
• Proficient in using Agile Scrum methodologies in the role of an Agile Business Analyst: writing user stories, backlog grooming, prioritization of backlog items, and execution of sprint planning and review.
• Based on requirement elicitation, created BRD, FRD, and Scope documents.
• Worked on designing and preparing multiple use cases and process flowchart diagrams for internal applications.
• Spearheaded data purification initiatives, transforming raw data into actionable insights and delivering high-quality reports to management.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.

Client : CITI Bank

• Identification, understanding, and defining banking and financial market needs, objectives, and business requirements, thereby designing a solution that can meet the market trends.

• Participated in the QA and release management of changes to or new applications through testing, debugging, and user acceptance before planning and executing deployment into production. Developed user documentation and conducted training as required.

• Evaluated information gathered from multiple sources, decomposed high-level information into details, and distinguished user requests from the underlying true needs in the form of a Business Requirement Specification Document.

• Developed flowchart diagrams, use cases, and wrote acceptance criteria to enhance application understanding.

US Health Care

• Requirement gathering for server configuration, enhancements, and deployment into production
• Working on change requests and following ITIL processes
• Leading triage calls
• Troubleshooting and analyzing technical issues• Requirement gathering for server configuration, enhancements, and deployment into production
• Working on change requests and following ITIL processes
• Leading triage calls
• Troubleshooting and analyzing technical issues