Amrit Upadhyay
Kolkata
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of ITIL Framework and Certified in ITIL V4. Motivated to learn, grow and excel in IT Service Industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ITIL PACKS ANALYST
BT Group
12.2023 - Current
- Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
- Created detailed reports on problem management metrics, demonstrating process effectiveness and areas for further optimization.
- Maintained strong working relationships with internal stakeholders to understand their unique requirements and provide tailored IT support services.
Associate
Wipro
09.2021 - 10.2023
- Data verification for Utility Bill Management.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers. •
- Working on SLA 3 & SLA 4 days, maintaining deadlines.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Digital Marketing Intern
Sarfiri Yaari
01.2021 - 05.2021
- Assisted with capturing and analyzing social media metrics.
- Designed and presented social media campaign ideas.
- Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
Social Media Intern
LA POLO International
09.2020 - 11.2020
- Analyzed social media campaigns and activities using tools to promote engagement and made recommendations for enhancement.
- Performed market analysis and researched latest trends.
- Assisted with capturing and analyzing social media metrics with Facebook Analytics & Google Analytics.
Executive Admin
Sasta Sundar Health Buddy
Ltd
Baruipur
03.2019 - 08.2019
- In-charge for company's Internal sale department & Promoted team productivity by keeping supplies organized and well-stocked.
Agency Partner
Kotak Life Insurance Co. Ltd Kolkata
12.2017 - 06.2018
- Converted Policy of approx 800k with my team by developing client relationship through networking, direct referrals & lead databases.
Education
Bachelor of Commerce - Accounting And Finance
Heramba Chandra College
KolkataPG Certifications - Digital Marketing & Communications
Mudra Institute Of Communications Ahemdabad
Ahemdabad2020
Skills
ITIL
Goal-Driven
Time Management
Teamwork and Collaboration
Inventory Management
Training Junior Team Members
Multitasking and Prioritization
Flexible and Adaptable
Training Junior Team Members
Project Deadline
- Project Management
- Continuous Improvement
- Trend Analysis
- Problem-solving abilities
Certification
Team work
Time Management
Grasping Ability
Communication
Accomplishments
- ITIL FOUNDATION V4
- Boston Consulting Group (BCG) Open-Access Strategy Consulting Virtual Experience Program.
- Certification in Basic computer course & MS OFFICE from NIIT.
- Certification in Advance Excel from NIIT.
Additional Information
YOUTH EMPOWERMENT FOUNDATION (Aug 20- Sept 20)
- Fund raising for Social cause
- Content writing / Post designing
- Social Media Promotion
Timeline
ITIL PACKS ANALYST
BT Group
12.2023 - Current
Associate
Wipro
09.2021 - 10.2023
Digital Marketing Intern
Sarfiri Yaari
01.2021 - 05.2021
Social Media Intern
LA POLO International
09.2020 - 11.2020
Executive Admin
Sasta Sundar Health Buddy
Ltd
Baruipur
03.2019 - 08.2019
Agency Partner
Kotak Life Insurance Co. Ltd Kolkata
12.2017 - 06.2018
Bachelor of Commerce - Accounting And Finance
Heramba Chandra College
PG Certifications - Digital Marketing & Communications
Mudra Institute Of Communications Ahemdabad
Team work
Time Management
Grasping Ability
Communication
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