AMRITA AHIRWAR
Delhi
Summary
Dynamic and result driven professional with more than 11 years of splendid career in leading sales, business development, Corporate Public Relationship, account management, IT solution development, analysis, system implementation, training, and administrative support in B2B & B2C both. Designated as Manager of M/S Senior Manager, M/S Zenith Synergy P Ltd. Strong analytical, decision making and supervisory skills with administrative capabilities and intellectual potential to meet set objectives. Experience with systems & good understanding of critical business drivers in the market. Proven track record of consistently achieving organizational goals by directing multi-task projects.
Overview
12
12
years of professional experience
Work History
Senior Manager (System Support Manager)
M/S Zenith Synergy P Ltd
07.2024 - Current
- Company Overview: Company is an OEM Indian Laptop Brand coming back as India’s 1st make In India Laptop
- Responsible for building positive interactions and relationship with ODM, and Clients
- Communicating across email, phone and live chat with excellent clear concise communication skills
- Assist customers’ needs with product selection and order finalization
- Handles all management’s work, communication and process
- Preparation of presentation, meetings and meeting agenda for board of management, participating in meetings, sharing with team for further action
- Responsible for carrying out tasks and projects assigned by the top management, directives to the team, following up on the results
- Demonstrate strong adaptability and ensure the smooth functioning of the office
- Strong caliber to work with product team for R&D of all the products
- Directors office managements including task, follow up and reminder
- Serve as the primary point of contact for internal and external stakeholder on all matters pertaining to the director, including some of a highly confidential or critical nature
- Team work with all the departments to keep them updated with scheduled task
- Sales targets to achieve
- Make new distributors Partners for brands
- Preparations of new emails, chats and assignments to initiate and communicate with new and old partners
- Company is an OEM Indian Laptop Brand coming back as India’s 1st make In India Laptop
Manager - Sales
M/S CI Infotech P Ltd
04.2024 - 06.2024
- Acquisition of new clients
- Lead conversion from numerous marketing channels
- Creating a short- and long-term sales plan with the intention of achieving the given objectives
- Consistently meet revenue goals in accordance with team/organizational goals
- Actively looking for possibilities to upsell and cross-sell to existing customers
- Obtaining referrals from the current clientele to widen the sales pipeline
- Management of customer relationships
- Recognize customer needs and provide insights for improving the product portfolio based on interactions with and feedback from the customers
- Development of New accounts
- Overseeing pre to post-sales support activities for designated goods and region while guaranteeing the greatest level of client satisfaction
Senior Manager (System Support Manager)
M/S Zenith Synergy P Ltd
08.2023 - 03.2024
- Company Overview: Company is an OEM Indian Laptop Brand coming back as India’s 1st make In India Laptop
- Responsible for building positive interactions and relationship with ODM, Vendor and Clients
- Communicating across email, phone and live chat with excellent clear concise communication skills
- Assist customers’ needs with product selection and order finalization
- Handles all management’s work, communication and process
- Preparation of presentation, meetings and meeting agenda for board of management, participating in meetings, sharing with team for further action
- Responsible for carrying out tasks and projects assigned by the top management, directives to the team, following up on the results
- Demonstrate strong adaptability and ensure the smooth functioning of the office
- Strong caliber to work with product team to finalize the product
- Directors office managements including task, follow up and reminder
- Serve as the primary point of contact for internal and external stakeholder on all matters pertaining to the director, including some of a highly confidential or critical nature
- Team work with all the departments to keep them updated with scheduled task
- Company is an OEM Indian Laptop Brand coming back as India’s 1st make In India Laptop
Self Employed
M/S Sphinx IT Computers
09.2021 - 07.2023
- Company Overview: Company deals with IT Solutions services & all Hardware and software in corporate sector
- Hired and trained 5 freelancers for the business work
- Created and balanced budgets, established a billing strategy and implemented all the business ideas regarding management, sales, purchase, deliveries, services and accounting
- Generated new clients (MNCs, Industrials and individuals) for the business and established new contacts
- Established contracts with new wholesalers and vendors
- Handled all the departments carefully and ran successfully
- Increased the annual turn-over of the company by management, strategy, sales and controlling purchasing price every year
- Company deals with IT Solutions services & all Hardware and software in corporate sector
Deputy Senior Manager
M/S JMG Technology
Gurgaon
07.2014 - 09.2021
- Company Overview: Company deals with IT Solutions services & all Hardware and software in corporate sector
- Steering overall business of all departments - Client Public relationship, sales, service dept
- Purchase, team management & handling and admin
- Ensuring proper functioning of the company
- Influence changes and system enhancements to business processes, policies, and infrastructure to deliver the most effective IT services
- Responsible for resource alignments, prioritization, budgets, funding and cascading all information to the business stakeholders
- Assessing market conditions and identifying current and prospective sales opportunities
- Identifying areas of improvement and managing business process re-engineering encompassing development and implementation of systems
- Developing roadmap and divisional goals to achieve sales & aligning proper support system for IT Services & sales of IT products
- Selecting and building a strong team of professionals through stringent trainings, coaching and mentoring
- Acting as a single point of contact (POC) for the business strategic issues, and as a liaison between information services teams and the business partners
- Educating partners on IT strategy, value, and service offerings
- Ensuring profitability of the business through implementation of various innovative practices
- Networking to improve/ enhance awareness of the company
- Controlling inventory stock levels and reordering as necessary within budget
- Keeping abreast of market trends in the company
- Strong Client Public Relationship to developed sale of the company
- Leading and motivating the team to increase sales and ensure efficiency
- Handled inbound customer service team
- Company deals with IT Solutions services & all Hardware and software in corporate sector
Admin Executive
M/S GRPL Placement
05.2012 - 08.2013
- Manage All The Incoming - Outgoings Calls
- Generate leads of the students
- Manage all the files and data hard-copies as well as soft data
- Management of all the staffs’ duties & offices accessories or other requirement
- Preparing samples or excels sheets for related work
- Take care of Cleanliness and hygiene
- Payment collection and data entry of students
- Make meetings arrangements and schedule meeting
- Schedule all daily task of all departments as directed by the branch manager
Education
M.Sc.(Physics) -
Lucknow University
Lucknow01.2014
B.Sc.(PCM) -
Lucknow University
Lucknow01.2012
Intermediate -
CBSE
01.2008
High School -
CBSE
01.2006
Skills
- Sales & Marketing
- Business Development
- Solution Development
- Administration
- Support Management
- Public Client Relationship
Personal Information
Date of Birth: 08/05/90
Attributes
- Honesty
- Strong Communication Skills
- Negotiator
- Strong Public Relationship in corporate
- Out-of-box Thinker
- Budgeting, Cost Optimization
- Liaison & Coordination
- Stakeholder Management
- BPO Call Center Training
- Computer literacy and Accounting (Busy / Tally) Software knowledge
- Leadership, team building and management
Timeline
Senior Manager (System Support Manager)
M/S Zenith Synergy P Ltd
07.2024 - Current
Manager - Sales
M/S CI Infotech P Ltd
04.2024 - 06.2024
Senior Manager (System Support Manager)
M/S Zenith Synergy P Ltd
08.2023 - 03.2024
Self Employed
M/S Sphinx IT Computers
09.2021 - 07.2023
Deputy Senior Manager
M/S JMG Technology
07.2014 - 09.2021
Admin Executive
M/S GRPL Placement
05.2012 - 08.2013
M.Sc.(Physics) -
Lucknow University
B.Sc.(PCM) -
Lucknow University
Intermediate -
CBSE
High School -
CBSE
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