Amrita Barua

Work History

Midrat Business Solutions

05.2024 - Current

Generated new customer base through direct, social and network marketing
Negotiated prices, terms of sales and service agreements.
Met existing customers to review current services and expand sales opportunities.
Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Created customer support strategies to increase customer retention.
Fostered long-term relationships with business clients through high-touch service delivery and strategic follow-ups, contributing to a client retention rate exceeding 90% across key accounts.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Conducted thorough market research to identify new business opportunities and expand client base.
Served as point of contact for clients and met with key accounts to discuss satisfaction with service and resolve conflicts, decreasing issue resolution time by 30%.
Streamlined communication channels between customer success and operations teams, expediting issue resolution.
Developed compelling proposals for potential clients, increasing contract win rates by over 20% and strengthening the sales pipeline.
Interacted with clients on regular basis to quickly alleviate issues and provide project updates.

S2W MEDIA

10.2021 - 04.2024

Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
Applied effective time management techniques to meet tight deadlines.
Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Developed and maintained courteous and effective working relationships.

XDBS Pvt Ltd

07.2020 - 10.2021

Built long-lasting client relationships through excellent customer service and consistent followups.
Used quality monitoring data management system to compile and track performance at individual level.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Provided Leads Validation and Lead Delivery as per campaign specs (Client requirements)
Extracted data from reports and analyzing them.
Analyzed data to identify root causes of problems and recommend corrective actions.
Published reports on various campaigns.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.

B2B Indemand Pvt ltd

05.2019 - 07.2020

Developed and implemented strategies to increase client retention.
Coordinated with internal teams to facilitate prompt delivery of client projects.
Strategic Account Planning with Senior Account Executives.
Increased customer satisfaction by 10% in year one by proactively managing customer relationships.
Promoted company's services addressing or predicting clients objectives.
Prepared sales contracts ensuring adherence to law-established rules and guidelines.
Maintained records of sales, revenue, invoices etc.
Provided trustworthy feedback and after-sales support.
Lead campaign delivery and lead qualification.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Managed accounts to retain existing relationships and grow share of business.

DemandShore Pvt Solutions (Ziff Davis)

05.2017 - 03.2019

Targeted Prospects by focusing on specific demographic parameters
Performed research into study topics to increase knowledge and to provide valuable contributions
Collaborated with team members to initiate best practices to achieve organizational goals
Gathered and organized information for research purposes
Used critical thinking to break down problems, evaluate solutions and make decisions
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Collaborated with sales and marketing departments to support business objectives and client acquisition
Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Managed time efficiently in order to complete all tasks within deadlines.
Worked well in team setting, providing support and guidance.

Tech Mahindra Business Services

11.2015 - 03.2017

Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization
Responded to customer requests, offering excellent support and tailored recommendations to address needs
Increased efficiency and team productivity by promoting operational best practices
Promptly responded to inquiries and requests from prospective customers
Followed through on all critical inter-departmental escalations to increase customer retention rates
Sought ways to improve processes and services provided
Applied highly effective selling skills while properly engaging and presenting solutions to customers.