Amrita Basu
PM
KOLKATA,WEST BENGAL
Summary
A professional with 12 years of productive experience in Operations and result driven Project Manager with 3 years’ experience in leading cross-functional teams to deliver projects on time and within budget.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Platform Delivery Manager / PMO
British Telecom
01.2020 - Current
- Collaborated with professionals in the planning, execution, and monitoring projects, resulting in an increased efficiency
- Developed and implemented project management processes and procedures, resulting in reduction project delays and cost overruns
- Managed project budgets and cultivated strong relationships with clients, stakeholders, and team members to ensure clear communication and alignment of project objectives
- Conducted regular risk assessments and implemented mitigation strategies to minimize project risks
- Prepared and presented project status reports to senior management, highlighting key milestones, risks, and dependencies
- Mentored and coached team members to enhance their project management skills and foster a culture of continuous improvement.
Incident Manager
Cognizant
12.2018 - 11.2020
- Coordinate the response to incidents as they occur and quickly assess incidents, determining their severity and impact
- Prioritize incidents based on urgency and potential impact on operations and establish clear communication channels to disseminate information about incidents
- Collaborate with technical teams to develop and implement strategies for resolving incidents
- Monitor the progress of resolution efforts and provide support and guidance as needed
- Thoroughly document incidents, response activities, and resolutions and prepare incident reports and detailed analyses for management review
- Continuously review and improve incident management processes, procedures, and tools
- Coordinate with external vendors, suppliers, and service providers during incident response efforts.
Senior Information Processing Associate
Tata Consultancy Services
05.2014 - 12.2018
- Experience in SAP ISU/CRM with hands on in Billing & Invoicing for Utilities project
- Execute and oversee day-to-day operational processes according to established procedures and guidelines
- Monitor performance metrics and analyze productivity data to optimize workflow
- Identify opportunities for process optimization and efficiency gains and address escalated issues or complex cases requiring senior-level intervention
- Ensure compliance with regulatory requirements, and stay updated with industry standards policies
- Collaborate with other teams or departments to coordinate cross-functional projects.
Process Associate
Wipro
02.2011 - 06.2017
- Worked with US health care project (United Health Care) as an end user resolving customers complaints over email/chat
- Based on my performance I was promoted to a senior process associate in complaints department where I used to handle escalated calls and complex queries
- I was promoted to a Subject matter expect for my process knowledge and quality deliverables
- Engaged in Quality audits of team members and discuss them over team hurdles
- Was also aligned for Updating and maintaining process trackers and allocating the work responsibilities over MS Office
- Leading the Fun Committee and conducting fun activity and outing for the team.
Branding and Marketing Professional
Axiom Interiors
05.2012 - 03.2014
- Brand Strategy Development Product Marketing
- Market Research and Analysis
- Marketing Collateral Development
- Digital Marketing
- Product Launches and Promotions
- Customer Engagement and Relationship Management
- Competitive Analysis
- Performance Measurement and Reporting
- Cross-Functional Collaboration
- Brand Monitoring and Reputation Management
- Continuous Improvement
Education
Advanced Program in Strategic Project Management - Project Management
Indian Institute of Management
Kolkata03-2023
Bachelor of Arts - Journalism & Mass Communication
Asutosh College
Kolkata04-2009
High School Diploma -
ICSE
Kalyani03-2006
Skills
- Strategic Thinking
- Project Scheduling
- Project Planning
- Customer Relations
- Project Development
- Root Cause Analysis
- Project Management
- Compliance Monitoring
- Resource Allocation
- Risk Management
- Strategic Planning
- Project Development and Lifecycle
- Stakeholder Communications
- Agile Methodology
- Cross-Functional Collaboration
- Budget Control
Certification
- ITIL V4
- Prince 2
- Agile Prince 2
- CSA Foundation (SNOW)
Accomplishments
- Generated many process improvement ideas and contributed towards the continuous improvement of Organization
- Awarded the best performer award multiple times for exceptional performance
Timeline
Platform Delivery Manager / PMO
British Telecom
01.2020 - Current
Incident Manager
Cognizant
12.2018 - 11.2020
Senior Information Processing Associate
Tata Consultancy Services
05.2014 - 12.2018
Branding and Marketing Professional
Axiom Interiors
05.2012 - 03.2014
Process Associate
Wipro
02.2011 - 06.2017
Advanced Program in Strategic Project Management - Project Management
Indian Institute of Management
Bachelor of Arts - Journalism & Mass Communication
Asutosh College
High School Diploma -
ICSE
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