Summary
Overview
Work History
Education
Skills
Timeline
Generic
Amrita Kashyap

Amrita Kashyap

Customer Care Executive
Guwahati

Summary

Dynamic professional with comprehensive marketing experience and a strong background in customer support, honed at Health City Hospital. Proven track record in enhancing patient satisfaction through effective complaint handling and documentation. Skilled in designing and executing marketing strategies while executing large-scale events at NE Social.

Overview

5
5
years of professional experience

Work History

Mediator and Counsellor

District Social Welfare Office
04.2025 - Current
  • Provided confidential counselling and emotional support to women survivors of domestic violence, sexual abuse, and trauma.
  • Acted as a trusted mediator between victims, families, and relevant authorities to ensure safety, legal protection, and access to justice.
  • Guided survivors in accessing legal aid, healthcare, shelter, and rehabilitation services in coordination with NGOs and government agencies.
  • Conducted crisis intervention sessions, offering immediate psychological first aid and developing coping strategies for victims.
  • Organized awareness workshops and support group meetings to empower women with knowledge of their rights and resources.
  • Maintained accurate case records while ensuring strict confidentiality and ethical handling of sensitive information.
  • Advocated for survivors by collaborating with law enforcement, legal professionals, and social workers to drive favorable outcomes.

Assistant Event Manager

NE Social
06.2022 - 03.2023
  • Coordinated and executed large-scale events, handling end-to-end planning, logistics, and on-site management to ensure seamless delivery.
  • Collaborated with production houses, vendors, and artists, managing contracts, MoUs, and negotiations to maintain smooth partnerships.
  • Oversaw artist management including scheduling, hospitality, and performance coordination to ensure professional and timely execution.
  • Developed and implemented event marketing strategies across digital, print, and social media platforms to maximize audience engagement and attendance.
  • Worked closely with creative teams to design marketing collateral, promotional campaigns, and branding material tailored to target audiences.
  • Managed public relations activities, sponsorship acquisition, and influencer collaborations to increase visibility and event reach.
  • Tracked campaign performance, analyzed ROI, and optimized marketing efforts for higher turnout and brand recall.
  • Ensured budget adherence, resource allocation, and timely execution of all event and marketing deliverables.

Customer Care Executive

Health City Hospital
02.2021 - 05.2022
  • Assisted patients in the Outpatient Department (OPD) by guiding them through third-party administration (TPA) processes and ensuring smooth service delivery.
  • Facilitated patients in understanding and processing health insurance claims, including eligibility verification, documentation, and coordination with insurance providers.
  • Acted as the primary point of contact for patient queries, providing clear communication and empathetic support to enhance patient satisfaction.
  • Coordinated with doctors, nursing staff, and administrative teams to ensure seamless patient care and minimize delays in hospital services.
  • Handled patient registration, billing, and documentation with accuracy, maintaining compliance with hospital policies and healthcare regulations.
  • Supported general hospital management activities, including scheduling, reporting, and ensuring adherence to quality service standards.
  • Resolved patient concerns and complaints in a professional manner, ensuring issues were addressed promptly and effectively.
  • Maintained accurate patient and insurance records, contributing to efficient hospital operations and improved patient experience.

Education

BBA - Business Administration

Manipal University
Jaipur, India
04.2001 -

Skills

    Customer response

    Customer support

    Complaint handling

    Documentation and reporting

    Data entry

    Escalation management

    Comprehensive marketing experience

    Financial planning and oversight

Timeline

Mediator and Counsellor

District Social Welfare Office
04.2025 - Current

Assistant Event Manager

NE Social
06.2022 - 03.2023

Customer Care Executive

Health City Hospital
02.2021 - 05.2022

BBA - Business Administration

Manipal University
04.2001 -

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Amrita KashyapCustomer Care Executive