Amrita Kaul Rawat
Dehradun
Summary
Human Resources Manager with extensive experience at Dubai Marriott Harbour Hotel & Suites, specializing in recruitment and compliance. Proven expertise in performance management and employee relations, leading successful diversity initiatives and training programs that improved organizational culture and engagement. Focused on creating inclusive workplaces and optimizing staffing strategies to meet company objectives. Demonstrated ability to thrive under pressure and adapt to evolving challenges, enhancing the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Dubai Marriott Harbour Hotel & Suites
Dubai
03.2022 - 03.2025
- Managed recruitment processes to attract top talent across departments for two consecutive years.
- Directed employee development activities, including training sessions and mentorship programs.
- Oversaw legal and compliance practices to ensure adherence to regulations.
- Led diversity and inclusion initiatives, fostering a welcoming environment for all.
- Spearheaded hiring efforts for People of Determination in UAE hotels.
- Facilitated UAE Marriott Business Council events, engaging 1,000 to 2,000 associates in Culture and Serve 360 activities.
Director of Services
JW Marriott Marquis
Dubai
10.2015 - 03.2022
- Joined as Assistant Manager Housekeeping and subsequently promoted to following roles: Housekeeping Manager, Senior Housekeeping Manager, Executive Housekeeper.
- Core competencies & Key Deliverables: Guest Engagement focus, Associate Engagement & Development, Business/Department Financial Management, Conflict handling.
- Directed daily operations of luxury service teams to ensure exceptional guest experiences.
- Oversaw staff training programs to enhance service skills and operational efficiency.
Pre-opening Housekeeping Manager
JW Marriott Aerocity
02.2014 - 09.2015
- Responsible for the complete setup of guest rooms and public spaces, snagging and desnagging of all areas, and handover from project stage to operational stage.
- No. 1 in Guest Voice - 'Cleanliness of Rooms' in Asia Pacific for all JW Marriott properties for two years after opening.
- Consistently leading Guest Voice, Housekeeping, and Cleanliness scores in the Asia Pacific Region for the first two years.
- Brand Mystery Audit Scores (95.4%) and (98.6%) in cleanliness in the India region for the first two years of opening.
Housekeeping Manager
ITC Mughal , The Luxury Collection
Agra
07.2008 - 01.2014
- Upkeep of the Rooms Division (233 rooms) and public areas of the hotel with respect to aesthetics.
- Training and development of associates, and planning for employee welfare.
- In-depth knowledge of the concept of Green Housekeeping and have been a part of the LEED Platinum certification of ITC Mughal, Agra, accorded by USGBC.
- Implemented sustainable practices aligned with green housekeeping principles for improved efficiency.
Education
Executive Certification Course in Labour, Employment And Industrial Law For HR Managers - Labour Laws in India
Law Sikho
Gurgaon04-2026
Certified Human Resources Management Professional - Human Resources Management
London International Studies And Research Center
Dubai, UAE01-2024
Housekeeping Executive Training Program - Hospitality Management
HOSPITALITY MANAGEMENT INSTITUTE (HMI), ITC HOTELS
Gurgaon01.2010
Skills
- Employee relations and recruitment
- Compliance and labor law
- Staffing optimization strategies
- HR policies and procedures
- Organizational development
- Performance management
Accomplishments
• Associated with the Determination Project UAE - piloting and implementation in UAE Marriott properties. Recognized by MEA Regional HR.
• Appreciated and recognized by the UAE Marriott Business Council 2024 for driving culture and sustainable initiatives.
• Was recognized and awarded as a special HR Contributor Q-3 2023 by the Dubai Marriott Harbour Hotel & Suites for driving employee engagement and associate housing projects (1,600 employees).
• Awarded the Hotel Manager Award , August 2022 for outstanding contributions in HR and housekeeping over the years.
• Appreciated and recognized by the UAE Marriott Business Council 2024 for driving culture and sustainable initiatives.
• Was recognized and awarded as a special HR Contributor Q-3 2023 by the Dubai Marriott Harbour Hotel & Suites for driving employee engagement and associate housing projects (1,600 employees).
• Awarded the Hotel Manager Award , August 2022 for outstanding contributions in HR and housekeeping over the years.
Languages
- Hindi
- English
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Certification
Certified Human Resources Management Professional
Timeline
Human Resources Manager
Dubai Marriott Harbour Hotel & Suites
03.2022 - 03.2025
Director of Services
JW Marriott Marquis
10.2015 - 03.2022
Pre-opening Housekeeping Manager
JW Marriott Aerocity
02.2014 - 09.2015
Housekeeping Manager
ITC Mughal , The Luxury Collection
07.2008 - 01.2014
Executive Certification Course in Labour, Employment And Industrial Law For HR Managers - Labour Laws in India
Law Sikho
Certified Human Resources Management Professional - Human Resources Management
London International Studies And Research Center
Housekeeping Executive Training Program - Hospitality Management
HOSPITALITY MANAGEMENT INSTITUTE (HMI), ITC HOTELS