Team Leader - Kotak General Insurance Process
Aegis Global Service(Startek)
05.2022
- Supervised a team of 15 insurance agents, providing guidance, coaching, and performance feedback to ensure team targets were met consistently
- Conducted regular training sessions to enhance product knowledge, sales techniques, and customer service skills
- Monitored team performance metrics, analyzed data, and implemented strategies to improve productivity and efficiency
- Acted as a point of contact for escalated customer inquiries and complaints, ensuring prompt resolution and customer satisfaction
- Collaborated with senior management to develop and implement policies and procedures for the insurance process, focusing on quality assurance and compliance with regulatory standards
- Conducted performance evaluations and provided recommendations for promotions, rewards, and disciplinary actions as necessary.
