Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Amrita Singh

Bengaluru

Summary

Accomplished Lead at MSys Technologies and Sr. Quality Assurance at Wells Fargo, I excel in leveraging product knowledge and problem-solving skills to meet the targets and enhance customer satisfaction. Skilled in adapting to market shifts and fostering teamwork, I consistently drive growth and process efficiency, demonstrating a strong track record of success.

Overview

12
12
years of professional experience

Work History

Lead

MSys Technologies
Bengaluru
03.2023 - 10.2023
  • Researched market trends, customer needs, and competitor activity to support sales strategies.
  • Built and managed a database of potential customers to streamline lead generation.
  • Worked with the sales team to create targeted outreach campaigns, using research insights.
  • Analyzed customer and market data to help forecast sales opportunities.
  • Used CRM tools to track lead interactions and maintain an organized sales pipeline.

Sr. Quality Assurance

Wells Fargo
Bengaluru
09.2018 - 03.2023
  • Demonstrated expertise in title insurance, foreclosure, bankruptcy, mortgage processes, and customer service.
  • Conducted detailed audits and reviews of production team files to ensure accuracy and compliance with quality standards.
  • Resolved and escalated customer complaints effectively, maintaining high levels of customer satisfaction.
  • Monitored adherence to Service Level Agreements (SLAs) and Turnaround Times (TATs) for loan servicing and process management.
  • Created and maintained Standard Operating Procedures (SOPs) to streamline workflows and improve efficiency.
  • Prepared comprehensive documentation, audit reports, and results, contributing to process enhancements.

Sr. Analyst

Altisource
Bengaluru
01.2012 - 08.2018
  • ombined expertise in title search and curative work to ensure clear and marketable titles for diverse property types.
  • Scrutinized each step of the title search process, from origination to closing, ensuring accuracy and completeness.
  • Developed proficiency across multiple products, including REO, TSG, TSG Mailings, L1, and MMG9, demonstrating versatility.
  • Independently managed the title process as a paralegal, including VLE setup, title review, and search package preparation.
  • Ensured compliance with legal and regulatory standards while maintaining high levels of efficiency and accuracy.

Education

Bachelor of Science - Mathematics

Government Autonomous College
Rourkela, Odisha
04-2008

Skills

  • Product Knowledge: Expertise in understanding product features and benefits to match client needs effectively
  • Target Achievement: Proven ability to meet and exceed sales targets and KPIs consistently
  • Problem-Solving: Adept at resolving client concerns and objections to secure successful sales outcomes
  • Adaptability: Flexible in adjusting to changing market conditions and customer demands

Affiliations

  • Cooking and Baking
  • Fitness and Wellness
  • Travelling and Photography

Accomplishments

  • Awarded multiple "SHARED SUCCESS" accolades for consistently exceeding expectations.
  • Made a lasting impression on the visiting stateside leadership team with my outstanding performance.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Lead

MSys Technologies
03.2023 - 10.2023

Sr. Quality Assurance

Wells Fargo
09.2018 - 03.2023

Sr. Analyst

Altisource
01.2012 - 08.2018

Bachelor of Science - Mathematics

Government Autonomous College

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Amrita Singh