Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Amrita Singh

Amrita Singh

Pune

Summary

Experienced Customer Care Analyst with a strong background in customer service and relationship management spanning seven years. Demonstrated success in handling high-volume tasks, mentoring teams, and maintaining regulatory compliance. Proficient in leveraging technology to improve processes and drive efficiency.

Overview

8
8
years of professional experience

Work History

Customer Care Analyst

ADP India Pvt Ltd
Pune
04.2022 - 07.2025
  • Managed end-to-end payroll processing for clients, ensuring accuracy and compliance with local and international regulations.
  • Provided floor support and mentorship to team members, maintaining high operational standards.
  • Ensured full compliance with statutory requirements, including tax filings, labor laws, and data protection.
  • Delivered exceptional service and support to clients, demonstrating a strong track record in regulatory compliance.
  • Leveraged advanced technology to optimize payroll operations and drive process efficiency.

Customer Relationship Officer

Tech Mahindra Business Services Pvt Ltd
Pune
07.2017 - 04.2022
  • Resolved billing queries and troubleshot handset issues to enhance customer satisfaction.
  • Upsold services to maximize revenue through targeted sales strategies.
  • Mentored new hires and led onboarding sessions to ensure effective training.
  • Facilitated on-the-job training batches for seamless integration into teams.
  • Collaborated with cross-functional teams to devise integrated HR solutions.
  • Managed benefits administration and employee data for operational efficiency.
  • Guided clients and new employees on payroll systems, ensuring adherence to best practices.

Education

Higher Secondary - Commerce

Bharati Vidyapeeth School
Pune

Skills

  • Microsoft Office proficiency
  • Client relationship management
  • Payroll administration
  • Adaptability
  • Team collaboration
  • Problem solving
  • Sales and upselling expertise

Accomplishments

  • Recognized as a top performer for four consecutive months
  • Winner of a corporate campaign with a reward trip to Europe

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1

Timeline

Customer Care Analyst

ADP India Pvt Ltd
04.2022 - 07.2025

Customer Relationship Officer

Tech Mahindra Business Services Pvt Ltd
07.2017 - 04.2022

Higher Secondary - Commerce

Bharati Vidyapeeth School

Similar Profiles

CREATE PROFILE
Amrita Singh