Amrita Singh

• Having around 4 years of experience in SAP Sales and Distribution as SAP Functional Consultant.
• Worked on 1 implementation project and 2 support projects.
• Familiar with ASAP and ACTIVATE Methodology
• Hands-on experience in integration with MM and FI modules. Familiarity with JIRA ticketing tools.

SAP Sales and Distribution Skills:

• Knowledge about all master data's in Sales and Distribution.
• Overview of sales process including all sales documents, item categories and schedule line categories status profile.
• Good knowledge of pricing configuring for basic price, discounts, surcharge, item condition, header condition.
• Fair knowledge of Special sales order like cash sales and rush order with its configurations, Rebate processing.
• Knowledge of Complaints documents like Credit memo request and Debit memo request's process and configuration set up.
• Collaborated with cross-functional teams (FI, MM, LE) for seamless integration.
• Prepared functional specifications, test scripts, and training materials.
• Conducted unit, integration, and user acceptance testing (UAT) as and when required.
• Performed Revenue account determination integrated with FI Module.
• Good understanding of availability checks and its control. Copy controls. Knowledge of LSMW, familiarity with EDI / IDoc processing.
• Gained knowledge of all kinds of determinations like, Plant determination, Shipping point determination, Output determination.
• Order to Cash (OTC) Process, Third party sales, Stock Transfer Order (STO) & Inter Company Sales process

PROJECT-3:

Organization: Medline Industries India Pvt. Ltd.

Project: Support project

Description: Medline Industries, located in Northfield, Illinois,USA is the largest provider of medical supplies and supply chain solutions serving all points of care.

Roles & Responsibility:

• Handling daily routine tickets, which were raised by end users, which obstruct their Business As Usual (BAU) process.
• Solving issues in Order to Cash proactively discuss critical issues with seniors for timely resolution as per SLA.
• Interacting with end user (if required) through phones/mails for resolving the tickets based on severity levels.
• Identifying critical issues and maintaining documents on root cause analysis.
• Worked on different incident and change request raised by business users.
• Worked on different change request related to outputs, reports and other new configurations request.
• Provided 2nd & 3rd Level Application Support.
• Training for end users on SAP functionalities and navigation.

PROJECT-2:

Organization : Medline Industries India Pvt. Ltd.

Project: Support project

Roles & Responsibility:

• Involved in production support for end-users and giving solutions, and doing required changes for raised incident tickets.
• Responsibilities included in support of SD module to the user specific problems and issues depending on the business process and customised process.
• Doing the proper analysis of each ticket and replicate the issues in the test environment and finding out the solution.
• Connecting with super user and collect the complete information for the issues and provide the solution on timely basis.
• Updating the tickets on time to time with the progress done on the issues, so that the status of the ticket is communicated across the business and the respective leads.
• Analysing the errors, searching for causes of errors, provided corrective solutions and suggested for preventive actions

PROJECT-1:

Organization : Medline Industries India Pvt. Ltd.

Project: R/3 Implementation and Support Project.

Roles & Responsibility:

• Involved in the Realization Phase of the ASAP methodology.
• Involved in configuration of Master data field values for customer master, and customer material Info Record according to client requirement.
• Configuration of sales Document types, Item Categories, Schedule Line Categories documents as per the business requirement.
• Configuration of Pricing procedures, condition table, access sequence, condition types, condition record and related functionalities.
• Configuration of Availability check at sales order level.
• Basic functions like Partner determination procedure, Material determination, Free goods, Revenue account determination.
• Involved in special business process like third party sales and STO.
• Good understanding of functional specifications for all sales related enhancements and reports.
• Involved in Post Go-Live support activities.
• Prepared user manuals and configuration documents.

Domain Experience: