Amrita Brajeshkumar Singh
Kalyan
Summary
Accomplished professional with a solid background in CRM leadership and project management at Amplitude Software Systems. Demonstrated expertise in Microsoft Excel and customer relations facilitates successful project implementations and onboarding enhancements. Proven ability in strategy development and stakeholder engagement supports project success and ongoing improvement.
Overview
10
10
years of professional experience
Work History
Global CRM Head /Senior Implementation Consultant
Amplitude Software Systems Private Limited
Ghansoli
06.2017 - Current
- Led successful CRM and Implementation teams, ensuring delivery of quality outcomes.
- Streamlined Ticket KPI management through timely issue escalation across departments.
- Maintained project updates with consistent status reviews.
- Conducted comprehensive training for new joiners, enhancing onboarding experience.
- Coordinated demos for new clients, demonstrating product value effectively.
- Analyzed client requirements during kickoff meetings to align expectations prior to implementation.
- SRS and Reports preparation as per the client requirement and getting deployed at client side after final approval
- Cultivated strong stakeholder relationships to promote project success and engagement.
- Developed detailed documentation for implementations, facilitating knowledge transfer.
- Continuously monitor the performance and effectiveness of implemented solutions, collecting user feedback and driving ongoing improvements
Network Support Engineer
Orient Technologies Private Limited
Ghansoli
04.2015 - 06.2017
- Working for Internet Service Provider Tikona Digital Network.
- Remote Monitoring of Network & Client End Connectivity via various NMS Tools such as Flex master, Zone director, Telnet, etc.
- Access of Core Routers via telnet installed in operational cities to check the ping response of serving Access Point and client end device in order to determine drop in connectivity as well as speed related issues.
- Taking necessary action on complaints received from clients based on technical data available from various NMS tools and resolving the same with support of NNOC Team in case of network issue or field team in case of issue observed with client end connectivity by raising a ticket in Siebel application.
Education
Computer Engineer
Alamuri Ratnamala Institute of Engineering and Tec
Mumbai, MH2014
Higher Secondary Certificate - Science
Seth Hirachand Mutha College
Kalyan2009
Secondary School Certificate -
Mohindar Singh Kabal Singh English High School
Mumbai, MH2007
Skills
- Computer expertise
- Customer relations
- Microsoft Excel proficiency
- Strategy development
- Staff training
- Teamwork and collaboration
- On-site product demonstration
- MIS Report Reconciliation
- Onboarding training
- Documentation development
- Project management
Affiliations
- Logistics (Freight Forwarding , Liner Agency , NVOCC , Shipping Agency)
- Financial Accounting
- Human Resource Management System
- Warehousing
Timeline
Global CRM Head /Senior Implementation Consultant
Amplitude Software Systems Private Limited
06.2017 - Current
Network Support Engineer
Orient Technologies Private Limited
04.2015 - 06.2017
Computer Engineer
Alamuri Ratnamala Institute of Engineering and Tec
Higher Secondary Certificate - Science
Seth Hirachand Mutha College
Secondary School Certificate -
Mohindar Singh Kabal Singh English High School
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