Amrita Kaur Walia
Senior Cabin Attendant
New Delhi
Summary
Accomplished Flight Attendant offering over 6 years in domestic commercial airline industry with dynamic safety and customer service skills. Poised, personable, proactive and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Senior Cabin Attendant
Indigo Airlines
07.2016 - Current
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Freelance Guest Relations Executive
Hem Associates - Hospitality & Logistics
New Delhi
11.2015 - 06.2016
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain privacy of all guests by ensuring that no details of guests are disclosed to anybody.
- Entered and updated sensitive customer information during check-ins and room changes.
Industrial Trainee
The Taj Mahal Hotel
11.2014 - 04.2015
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Wrote reports and papers for various levels of technical users.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science - Catering Science and Hotel Management
Bharathiar University
Coimbatore 05.2013 - 04.2017
Advanced Diploma - International Hospitality Administration
International Institute of Hotel Management
New Delhi 07.2013 - 04.2016
High School Diploma -
Guru Harkrishan Public School
New Delhi 04.2012 - 03.2013
Skills
- Hospitality service expertise
Hobbies
Reading Books
Mandala Coloring
Listening Music
Timeline
Senior Cabin Attendant
Indigo Airlines
07.2016 - Current
Freelance Guest Relations Executive
Hem Associates - Hospitality & Logistics
11.2015 - 06.2016
Industrial Trainee
The Taj Mahal Hotel
11.2014 - 04.2015
Advanced Diploma - International Hospitality Administration
International Institute of Hotel Management
07.2013 - 04.2016
Bachelor of Science - Catering Science and Hotel Management
Bharathiar University
05.2013 - 04.2017
High School Diploma -
Guru Harkrishan Public School
04.2012 - 03.2013
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