Amritansh Purwar
Project Analyst
Bengaluru,Karnataka
Summary
To grow my potential, learn new technologies, understand & implement the same in dealing with clients, improving cross functional interations and smooth dealings internally and providing timely resolutions to internal and external stakeholders.
Overview
3
3
years of professional experience
1
1
Language
Work History
Project Analyst
Quotient Technology India Private Limited
Bengaluru
03.2023 - Current
- Point of contact for internal teams for concerns with the product, process and with retailers. ( media platform for setting up offers, redemptions, activations etc. )
- Creating reports for leadership team, for few of the process concerning redemptions, updates in other internal reports.
- Using Jira, winscp, postman, office tools, internal tools actively to assit and work on the request. Working majorly in cassandara DB and actioning on splunk alerts.
- Cross team functioning from engineering, dababase, production team to support team.
- Cultivated a positive working environment for team members, resolving conflicts promptly, and promoting collaboration at all levels
- Improved project efficiency by streamlining processes and implementing best practices.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development in documentation.
- Built collaborative partnerships with individuals both within and outside of company.
Technical Support Executive
Vymo Technologies (India) Private Limited
Bengaluru
05.2022 - 03.2023
- Provided 1st line support for BFI clients like AIA Indo and FEC, HDFC bank assisting Clients technically with issues on VYMO app
- Monitoring of CRON JOBS, running queries in postman, using fresh desk, JIRA to handle concerns and communicate internally and externally.
- Assisting with tasks of clients like adding, purging database, registering new user, monitoring FTP file transfer
- Creating and following Bugs using JIRA with enginerring, NOC and Devops team.
Quality Analyst
Vyapar - GST billing & accounting software company
Bengaluru
12.2021 - 04.2022
- Ensuring the call Handling process is implemented by executive
- Auditing the calls and working with the team lead to help executives improve & overcome the lacking areas.
- Setting process for different teams for interacting with indian clients.
- Ensuring timely Customer resolution for the calls which were not handled well by the executive by directly dealing with the consumers.
- Assisting Support team members with product knowledge and doubts wherever necessary.
GST operational executive
Vyapar - GST billing & accounting software company
04.2021 - 11.2021
- Providing assistance to customers related to accounting software-based query
- Helping customer in retrieving customer's financial data in case of data lost
- Assisting customers through Remote control software to resolve complex problems.
Education
Bachelor of Commerce (honors) - Banking
GLA University
Mathura, Uttar Pradesh2021
Intermediate - undefined
Tagore Public School
High School - undefined
Tagore Public School
Skills
MS office - Aware about MS office tools at a beginner to intermediate level
Worked with JIRA Tool (confluence for bugs, task Creations, communications assisting with requests )
Post Man -Using postman to run Sql queries
Winscp to monitor,transfer files, ingest the new uploads in the system
Accomplishments
Top performer for 3 months for the support department from August to October (2021)
Disclaimer
I hereby declare that all the mentioned information is true to the best of my knowledge.
Timeline
Project Analyst
Quotient Technology India Private Limited
03.2023 - Current
Technical Support Executive
Vymo Technologies (India) Private Limited
05.2022 - 03.2023
Quality Analyst
Vyapar - GST billing & accounting software company
12.2021 - 04.2022
GST operational executive
Vyapar - GST billing & accounting software company
04.2021 - 11.2021
Bachelor of Commerce (honors) - Banking
GLA University
Intermediate - undefined
Tagore Public School
High School - undefined
Tagore Public School