Amritanshu Banerjee
Technical Program Manager
Bengaluru
Summary
Collaborative Technical Program Manager partners with executive teams to define and develop solutions. Skilled in project management to efficiently manage customer deliverables. Creates cross-functional partnerships to drive effectiveness.
Overview
12
12
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Technical Program Manager
Presto
Bengaluru
03.2021 - Current
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Used online conferencing tools such as Google Meet and Zoom to conduct training and learning sessions in remote environments.
- Worked closely with other departments to better understand product features and develop appropriate training materials.
- Formed multi-departmental roundtable to discuss optimizations to address departmental weaknesses.
- Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact.
- Served as primary interface between business channels and internal departments, aligning wishes of sales and finance departments with customer service realities.
- Performed risk management assessments on projects.
- Planned and managed technical projects for clients.
- Developed and implemented curriculum and training materials appropriate for use at all skill levels.
- Interfaced between business channels and internal departments, aligning wishes of sales and finance departments with customer service realities.
- Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
- Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 60%.
Automation Quality Assurance Manager
Verifone
Bengaluru
12.2016 - 03.2021
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Established and tracked quality department goals and objectives.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Recorded, analyzed, and distributed statistical information.
- Self-motivated, with strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
Project Lead
Cognizant
Kolkata
04.2014 - 12.2016
- Partnered with project team members to identify and quickly address problems.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Updated customers and senior leaders on progress and roadblocks.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Recruited, hired and supervised resources to staff project team.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Monitored project progress, identified risks and took corrective action as needed.
- Planned, executed and promoted total of 20+ projects in 2015.
Software Test Engineer
Tata Consultancy Services
Kolkata
12.2011 - 04.2014
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Communicated risks associated with test execution and took mitigating action when necessary.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Reviewed requirements, specifications and technical design documents to provide timely and meaningful feedback.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Collaborated with product owners to stay current on intended functionality.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Checked configuration files and logs to uncover root causes of problems.
Education
Bachelor of Technology - Electronics And Communications Engineering
West Bengal University of Technology
Kolkata, India 08.2007 - 07.2011
Skills
Process Development
Project Management
Agile Methodologies
Building Technical Teams
Technical Roadmap Design
Client Relationships
Continuous Process Improvements
Customer Focused
Business Relationship Management
Program Management
Scaled Agile Framework
EMV
Payments Domain
Software Quality Assurance
Card Brand Certification
Team Management
Jira
Confluence
Test Automation
Python
Android
SQL
Git
Jenkins
Point of Sale (POS)
Project Planning
Problem-Solving
Self-Motivated
Certification
ISTQB - Certified Tester Foundation Level
Accomplishments
- "Employee of the Quarter" Award - Verifone (February, 2019)
- "Above and Beyond" Award - Verifone (July, 2018)
- "Unicorn" Award - Cognizant (August, 2015)
- "Opel" Award - Cognizant (May, 2015)
- "Wow" Award - Cognizant (December, 2014)
- "Wow" Award - Cognizant (November, 2014)
Timeline
Technical Program Management
01-2023
Technical Program Manager
Presto
03.2021 - Current
Automation Quality Assurance Manager
Verifone
12.2016 - 03.2021
Project Lead
Cognizant
04.2014 - 12.2016
Software Test Engineer
Tata Consultancy Services
12.2011 - 04.2014
Oracle SQL & PL/SQL
09-2009
Bachelor of Technology - Electronics And Communications Engineering
West Bengal University of Technology
08.2007 - 07.2011
Hobbies
Table Tennis, Swimming, Chess, Cricket, Volleyball, Driving
Hobbies
Table Tennis, Swimming, Chess, Cricket, Volleyball, Driving