Amritanshu Kumar

• Established a bootstrapped company from the ground up, serving over 200 clients in logistics, SaaS, and operations.
• Introduced Mergeo.ai—AI-driven integration copilot—executed go-to-market strategy, product-market fit assessment, and established early partnerships.
• Owned company-wide strategic planning, execution rhythm, and leadership alignment across product, operations, sales, and customer success.
• Led annual and quarterly strategy planning, translating vision into OKRs, execution roadmaps, and measurable outcomes.
• Expanded operations across 10 cities, fostered a high-ownership team culture, and managed a profitable business.
• Spearheaded launch of AI-enabled products and internal automation, improving efficiency, customer experience, and decision quality.
• Established and monitored core operational metrics, KPIs, identified trends, and operational risks to provide a real-time view of business health and close gaps.
• Drove initiatives that have reduced operating costs by approximately 20% while maintaining service levels.

Customer Experience and Onboarding (Fleet and Enterprise).

• Managed customer service teams across India to deliver consistent, high-quality support, and SLA adherence that met business and stakeholder expectations across fleet owners, and enterprise clients.
• Owned end-to-end onboarding for fleet owners and enterprise accounts — from business verification to account activation, and go-live.
• Created, documented, and optimised SOPs to ensure 100% coverage of new signups with minimal manual work and fast activation times.
• Implemented automation and internal tooling (dashboards, ticketing, integrations) that have improved onboarding speed and reduced manual errors.
• Managed issue escalation and resolution frameworks, driven root-cause analysis and implemented preventive actions to reduce recurrence.

Production, Procurement & Supply Chain

• Overseen vendor management, negotiated vendor contracts and SOWs resulting in improved SLAs and reduced procurement spend.

Team Leadership, Integration & Shared Services

• Built and led cross-functional teams (operations, onboarding, customer success, procurement, sales) and have mentored managers for scale.
• Partnered with Product, Engineering and Customer Success to smooth handoffs and feed onboarding insights back into product improvements.

Go-to-Market, GTM Ops & Growth

• Have led operational execution of GTM plans and early event marketing, generating pipeline and building brand visibility for Tracknerd.
• Have designed repeatable sales and onboarding playbooks to improve conversion and accelerate revenue capture in new markets.

Investor Relations & Fundraising

• Secured early-stage funding from Upekkha, and maintained investor communications.

• Collaborated across finance, strategy, and analytics in global capacities.
• Directed cross-functional teams, client delivery, and consulting engagements with U.S. firms.