Amritendu Sarkar
Hyderabad
Summary
Experienced manager and effective leader with a focus on optimizing operations for enhanced efficiency. Demonstrates strong independent decision-making and sound judgment to drive positive metric outcomes.
Overview
18
18
years of professional experience
Work History
Manager - Quality Operations
Amazon Development Center
06.2020 - Current
- Led quality management initiatives for last mile operations, overseeing quality metrics and implementing performance improvement strategies.
- Developed and maintained comprehensive quality metrics dashboard for last mile delivery operations, resulting in improved visibility and actionable insights.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed quality performance metrics to identify areas of improvement and make necessary adjustments.
- Leveraged data and analytics to make informed decisions and drive quality improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of last mile operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Manager
Cognizant
09.2019 - 05.2020
- Administered monthly and Weekly reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Analyzed team performance data to provide meaningful insights, enabling informed decision making.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Delivered regular team meetings for aligned work towards common goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Quality Analyst
Infosys
02.2016 - 09.2019
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Addressed non-conformance issues, pausing production to correct errors.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Analyzed quality and performance data to support operational decision-making.
- Defined and implemented quality initiatives to reduce risk.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Evaluated function, performance and design compliance of Operations team against standards and customer needs.
Quality Team Lead
Global Logic
09.2010 - 02.2016
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Played a key role in setting up the in-house QC team for google maps process.
- Determined quality department standards, practices, and procedures.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Process Developer
Genpact
07.2007 - 08.2010
- Played a key role as an SME in process transition initiatives through international client collaboration, including on-site training coordination and knowledge transfer management.
- Spearheaded implementation of new processesses through effective stakeholder management and systematic progress tracking..
- Developed comprehensive Standard Operating Procedures (SOPs) and training documentation, facilitating seamless onboarding of new team members.
- Appointed as Point of Contact (POC) to establish and structure quality assurance and audit functions for the transitioned processes, ensuring operational excellence and compliance.
Education
Management Program - Operations Management
IIM C
Bachelor of Science - Biochemistry
Andhra University
Skills
- Employee motivational strategies
- Policy enforcement
- Goal setting
- Stakeholder management
- Decision-making
- Change management
- Coaching and mentoring
- Resource allocation
- Regulatory requirements
- Analytical approach to business planning
- Problem-solving
Timeline
Manager - Quality Operations
Amazon Development Center
06.2020 - Current
Team Manager
Cognizant
09.2019 - 05.2020
Quality Analyst
Infosys
02.2016 - 09.2019
Quality Team Lead
Global Logic
09.2010 - 02.2016
Process Developer
Genpact
07.2007 - 08.2010
Bachelor of Science - Biochemistry
Andhra University
Management Program - Operations Management
IIM C
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