Amritendu Sarkar
IT Operations Management
Hyderabad
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Manager
Amazon Development Center
Hyderabad
06.2020 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
Team Manager
Cognizant
Hyderabad
09.2019 - 05.2020
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Delivered regular team meetings for aligned work towards common goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Quality Analyst
Infosys
Hyderabad
02.2016 - 09.2019
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Addressed non-conformance issues, pausing production to correct errors.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Analyzed quality and performance data to support operational decision-making.
- Defined and implemented quality initiatives to reduce risk.
- Used [Software] to create presentations, flowcharts and graphs detailing data analysis results.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Quality Team Lead
Global Logic
Hyderabad
09.2010 - 02.2016
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Process Developer
Genpact
Hyderabad
07.2007 - 08.2010
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Followed implementation of new processes, collaborated with stakeholders and tracked progress.
- Authored onboarding documentation to introduce new employees to business processes.
- Entered data into computer tracking system and filed paperwork according to procedures.
Education
Management Program - Operations Management
⮚ Executive Program For Young Professional
IIM C 04.2001 -
Bachelor of Science - Biochemistry
Andhra University
Visakhapatnam 04.2001 -
Skills
Staff Management
undefinedTimeline
Manager
Amazon Development Center
06.2020 - Current
Team Manager
Cognizant
09.2019 - 05.2020
Quality Analyst
Infosys
02.2016 - 09.2019
Quality Team Lead
Global Logic
09.2010 - 02.2016
Process Developer
Genpact
07.2007 - 08.2010
Management Program - Operations Management
⮚ Executive Program For Young Professional
04.2001 -
Bachelor of Science - Biochemistry
Andhra University
04.2001 -
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