Amritha C S
Trivandrum
Summary
Results-oriented Certified Business Analyst (CBAP) and Product Owner with over 5 years of experience in digital transformation within banking and fintech. Expertise in translating business requirements into user-focused solutions aligned with strategic and regulatory goals. Experienced in Agile methodologies, product roadmapping, and leading cross-functional teams, with a focus on collaboration with UX/UI teams to enhance product functionality and design.
Overview
5
5
years of professional experience
Work History
Business Analyst
Electronikmedia
01.2026 - Current
- Facilitated stakeholder workshops to gather requirements and establish clear business objectives.
- Analysed business processes, identifying inefficiencies and recommending targeted improvements to enhance operational excellence.
- Led user acceptance testing to validate functionality and performance against business requirements.
- Managed cross-functional teams to deliver project outcomes within agreed timelines and budgets.
- Developed solutions to recurring issues by analysing root causes, ensuring sustainable resolution and minimising future disruptions.
- Helped clients enhance internal structures and improve handling of current and potential problems.
- Documented process flows and created user manuals to support effective change management.
Business Analyst (Onsite - AfrAsia Bank, Mauritius)
Softnotions Technologies Pvt. Ltd.
06.2025 - 01.2026
- Led end-to-end business analysis for a major core banking process revamp, streamlining workflows to enhance automation, efficiency, and compliance.
- Analyzed process bottlenecks using data-driven insights and recommended targeted improvements, enhancing traceability and operational control across key processes.
- Facilitated workshops with department heads to identify functional gaps and translate them into clear, testable user stories, BRDs, and acceptance criteria, ensuring alignment with business objectives.
- Designed and documented “To-Be” workflows for procurement, ticket lifecycle, and approval systems, introducing system-driven prioritization and budget validation mechanisms.
- Implemented dynamic workflow logic and post-event automation, achieving a 30% reduction in operational turnaround time.
- Collaborated with cross-functional teams in banking operations, compliance, and IT to ensure successful adoption of reengineered processes, improving overall operational effectiveness.
- Partnered with development and QA teams to ensure technical feasibility, seamless delivery, and comprehensive UAT and regression testing.
Product Owner
Finastra – Financial Software Solutions & Systems
04.2024 - 06.2025
- Owned and prioritised product backlog, translating stakeholder requirements into epics, user stories, and acceptance criteria to guide development efforts and ensure timely delivery.
- Collaborated with the Product Manager to develop and maintain the product roadmap, ensuring alignment with strategic goals, customer needs, and delivery milestones.
- Led Agile ceremonies including sprint planning, backlog refinement, and release reviews to maintain focus and delivery cadence.
- Partnered with QA and developers to define test strategies and quality standards, achieving a 20% reduction in defect rates and enhancing product quality.
- Conducted UAT and validated system readiness for production release, ensuring seamless deployment and minimising post-launch issues.
- Sliced features into smaller, actionable user stories and refined them based on feedback and evolving priorities.
- Planned and prioritized releases with development teams, managing dependencies and resource availability.
- Collaborated with compliance and legal teams to ensure regulatory alignment in financial workflows.
- Supported data migration, UI/UX improvements, and reporting enhancements for enterprise clients.
- Communicated functional and business requirements effectively to development teams and vendor partners.
Business Analyst
PIT Solutions Pvt. Ltd.
04.2021 - 03.2024
- Elicited stakeholder feedback and collaborated across departments to analyze and interpret business data.
- Identified data patterns and trends, synthesizing insights to define clear business requirements.
- Conducted root cause analysis to identify issues and formulate effective countermeasures, improving overall business operations.
- Outlined and executed improvement action plans, ensuring measurable business impact.
- Identified process bottlenecks and implemented policy and procedural updates, resulting in enhanced team productivity.
- Determined financial impact of potential investments and provided detailed risk assessments to support strategic decision-making.
- Translated business requirements into high-level conceptual designs that improved performance, usability, and scalability.
- Developed sustainable solutions to recurring issues through detailed root cause analysis, addressing underlying challenges.
- Experienced in Agile methodology, ensuring iterative development and continuous improvement.
- Facilitated sprint planning sessions to align team priorities.
- Led design meetings and collaborative sessions to define and refine product vision and strategy.
- Consulted on and led UX/UI design efforts for product development, developing proficiency in SQL for data-driven decisions.
- Effectively managed stakeholder expectations and communications across all stages of product design and development.
Education
B Tech - Electronics and Communication Engineering
University College of Engineering
Trivandrum, India07-2020
Higher Secondary Education - Science
GMHSS Venjaramoodu
Trivandrum, India03-2016
Skills
- Microsoft Excel, Word, Google Forms
- HTML, CSS, Bootstrap
- SQL
- Tableau (basics)
- JIRA, Confluence
- Trello
- Miro
- Lucidchart, Drawio
- Figma (UI/UX design)
- Agile / Scrum Frameworks
Expertise
- Writing use cases
- Analytical problem solving
- Risk assessment
- Reading technical drawings
- Cross-functional teamwork
- Requirements gathering
- BRD / FSD / User Stories
- Business administration
- Critical thinking
- Superb communication
- Creative problem-solving skills
- Product development
- Business requirements matrices
- Stakeholder relationship management
- Project management
- Product management
- Banking Domain Expertise
- Data & Workflow Analysis
- Business analysis
- Business process improvement
- Workflow Optimization & Process Re-engineering
- Agile methodologies
- Scrum Frameworks
- Roadmapping
- Wireframing
Languages
English
Proficient
C2
Hindi
Intermediate
B1
Malayalam
Proficient
C2
Timeline
Business Analyst
Electronikmedia
01.2026 - Current
Business Analyst (Onsite - AfrAsia Bank, Mauritius)
Softnotions Technologies Pvt. Ltd.
06.2025 - 01.2026
Product Owner
Finastra – Financial Software Solutions & Systems
04.2024 - 06.2025
Business Analyst
PIT Solutions Pvt. Ltd.
04.2021 - 03.2024
B Tech - Electronics and Communication Engineering
University College of Engineering
Higher Secondary Education - Science
GMHSS Venjaramoodu