Amritha Murali
Junior SOC Analyst
Kochi
Summary
Valid opportunity card visa holder
Dynamic cybersecurity professional with hands-on experience at Technovalley Software, adept in security monitoring and incident response. Proven analytical skills enhance threat detection and log analysis. Strong communicator, effectively collaborating with teams to resolve complex issues and improve performance. Committed to leveraging cybersecurity frameworks for robust security solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Internship in Cyber Security SOC Bundle
Technovalley Software India Pvt Limited
Kerala
09.2024 - Current
- Familiarized with security concepts and tools
- Knowledge of operating systems, including Windows 11, Kali Linux
- Understanding of networking protocols and technologies
- Familiarity with cybersecurity framework
- Implementation and management of SIEM systems for security monitoring and incident response
- Familiarity with Splunk for log analysis, threat detection, and incident response
- Blue Team Operation Architecture Fundamentals of SOC team operations and architecture
- Network troubleshooting and analysis using Wire shark
- Familiarized with OSINT tools
Teacher
Integrated Indian School
Abbasiya
10.2018 - 06.2019
- Prepare and deliver maths lessons to students of varying abilities and ages
- Develop and implement lesson plans that engage and stimulate students
- Incorporate technology, visual aids, and real-world examples to clarify mathematical concepts
- Assign and grade homework, quizzes, and tests
- Evaluate student progress and understanding of mathematical concepts
- Provide feedback and guidance to students to improve their performance
Consultant
Nelito Systems Pvt Ltd for Federal Bank
Kerala
07.2017 - 05.2018
- Coordinate with engineers for second-level maintenance (SLM) and router issues
- Handle interactions with customers, vendors, and internal teams via phone and email within stipulated periods
- Utilize analytical and logical reasoning skills to troubleshoot and resolve ATM-related issues
- Maintain accurate records and logs of ATM performance, incidents, and maintenance activities
- Work closely with other teams, such as engineering, operations, and customer service, to resolve issues and improve overall ATM performance
Customer Service Officer
ICICI Bank Limited
Kerala
09.2015 - 05.2017
- Handling customer inquiries and resolving issues related to banking products and services
- Providing excellent customer service through multiple channels, including phone, email, and in-person interactions
- Managing customer complaints and concerns in a professional and timely manner
- Maintaining accurate records of customer interactions and resolving issues
- Identifying and escalating complex customer issues to senior officers or supervisors as needed
- Collaborating with internal teams to ensure seamless customer service
Education
Bachelor of Technology - Computer Science
Federal Institute of Science And Technology
India06-2014
Higher Secondary -
Govt HSS Mookkannoor
Kerala, India06-2010
Secondary -
St. Joseph's GHS Karukutty
Kerala, India06-2008
Skills
- Analytical and Problem-Solving Skills
- Security monitoring
- Incident response
- Log analysis
- Communication skills
- Adaptability and Flexibility
- Time Management
- Network troubleshooting
- Threat detection
- Cybersecurity frameworks
- Customer relationship management
Certification
Certified SOC Analyst, EC Council
Languages
- MALAYALAM, Native
- ENGLISH, Proficient
- GERMAN , Basic
- HINDI, Intermediate
Passions
Dedicated to helping organizations protect their sensitive data and systems, and committed to being a part of constantly evolving cyber security field.
Timeline
Internship in Cyber Security SOC Bundle
Technovalley Software India Pvt Limited
09.2024 - Current
Teacher
Integrated Indian School
10.2018 - 06.2019
Consultant
Nelito Systems Pvt Ltd for Federal Bank
07.2017 - 05.2018
Customer Service Officer
ICICI Bank Limited
09.2015 - 05.2017
Bachelor of Technology - Computer Science
Federal Institute of Science And Technology
Higher Secondary -
Govt HSS Mookkannoor
Secondary -
St. Joseph's GHS Karukutty
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