Amritpal Bhogal
Edmonton
Summary
With over 10 years of rock solid experience and bachelors degree in Computer Science. Worked as a dedicated customer support representative and Product Owner.
A blend of technical proficiency, creativity, and project management skills to the table. With a strong technical background and superb customer service skills can fit for a role where found helping clients on a daily basis.
Can easily tackle challenges and deliver innovative solutions to make clients 100% satisfied. Exceptional skills in Customer Satisfaction, Technical Support and Customer Experience Expertise in handling most Customer Relationship
Management (CRM) systems and time tracking platforms.
Always eager to take on new endeavors and contribute to projects that make a meaningful impact. Great communication and strong interpersonal skills being highly collaborative and responsive.
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Just a call away on 780-907-0002 to prove communication and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Services Developer
Clever Craft d.o.o
03.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Was able to win support contract of $500k with my efforts and persuasive skills.
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Exceeded performance metrics consistently, earning recognition as top performer within our team
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Tracked customer service cases and updated service software with customer information.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Senior Customer Support Agent
ASKME.com
02.2022 - 03.2023
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed 8 concurrent clients for 13 months.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Support Engineer / Client Services
RebelMouse
05.2019 - 02.2022
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Was handling Enterprise support for Fortune 500 Company.
- Got contract worth $2M to company with hard efforts.
- Trained new personnel regarding company operations, policies and services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created and maintained detailed database to develop promotional sales.
Account Manager / Product Owner
Startup Europe India Network
09.2014 - 05.2019
- Negotiated prices, terms of sales and service agreements.
- Actively participated in networking events within industry, expanding professional connections and generating leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Planned and organized 2 events in Bengaluru, India.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed and maintained relationships with customers and suppliers through account development.
Senior Business Analyst
Evalueserve Private Limited
06.2012 - 09.2014
- Collaborated with teams in product line transition to streamline manufacturing footprint.
Optimized resource allocation by conducting capacity planning exercises based on historical data and forecasted demands.
Got promoted as Senior Business Analyst in just 35 days of joining company
Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
Identified patterns and trends in large data sets and provided actionable insights.
Created dashboards to monitor and track key performance indicators.
Championed culture of continuous improvement by identifying opportunities for process optimization within Business Intelligence team operations.
Implemented business intelligence solutions to increase operational efficiency.
Supported team members during peak periods by sharing workload and providing guidance when needed.
Education
Bachelor of Science - Computer Science Engineering
Dr B R Ambedkar National Institute of Technology
Jalandhar, Punjab - India05.2012
High School Diploma -
IIS
Mangaf, Kuwait05.2008
High School Diploma -
SSDPS
Jalandhar, Punjab - India05.2006
Skills
- Customer Relationship Management
- Lead Generation
- Project Management
- Verbal and Written Communication
- Team Leadership
- Training and Demonstration Development
- Client Satisfaction
- Customer Service and Assistance
Websites
Certification
Microsoft Project Step by Step: Planning for Successful Project Management -
LinkedIn
Skills
Microsoft Project Project Management Microsoft Office Communication Interpersonal Skills
Problem Solving Stress Management Customer Service Time Management Teamwork
Amritpal Bhogal - page 2
Volleyball
Voll
Hobbies
Volleyball
Singing
Reading
Food
Meditating
Timeline
Client Services Developer
Clever Craft d.o.o
03.2023 - Current
Senior Customer Support Agent
ASKME.com
02.2022 - 03.2023
Support Engineer / Client Services
RebelMouse
05.2019 - 02.2022
Account Manager / Product Owner
Startup Europe India Network
09.2014 - 05.2019
Senior Business Analyst
Evalueserve Private Limited
06.2012 - 09.2014
Bachelor of Science - Computer Science Engineering
Dr B R Ambedkar National Institute of Technology
High School Diploma -
IIS
High School Diploma -
SSDPS
Microsoft Project Step by Step: Planning for Successful Project Management -
LinkedIn
Skills
Microsoft Project Project Management Microsoft Office Communication Interpersonal Skills
Problem Solving Stress Management Customer Service Time Management Teamwork
Amritpal Bhogal - page 2
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