AMRITPAL KAUR
Data Entry and Finance Management
Rajpura
Summary
Dynamic professional with a friendly demeanor and strong computer skills, experienced in data entry and finance management at Suraj Finance. Proven track record in enhancing customer satisfaction through effective problem resolution and upselling, while fostering teamwork and collaboration to drive sales growth and maintain comprehensive records.
Overview
4
4
years of professional experience
Work History
Data Entry and Finance Management
Suraj Finance
04.2021 - 03.2023
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Telecaller Supervisor
MNC
03.2019 - 04.2021
- Maintained comprehensive records of customer interactions and transactions, ensuring all sensitive information was handled securely and responsibly.
- Provided timely resolution to escalated customer concerns, working collaboratively with other departments as needed for an optimal outcome.
- Developed strong relationships with clients by addressing their needs and resolving issues promptly, resulting in repeat business and referrals.
- Optimized Telecaller schedules to ensure maximum coverage during peak hours, reducing wait times for customers.
Education
Msc. IT - Information Technology
Lovely Professional University
Phagwara, India 04.2001 -
Bachelor of Science in Information Technology - Information Technology
Lovely Professional University
Phagwara, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Data entry
Timeline
Data Entry and Finance Management
Suraj Finance
04.2021 - 03.2023
Telecaller Supervisor
MNC
03.2019 - 04.2021
Msc. IT - Information Technology
Lovely Professional University
04.2001 -
Bachelor of Science in Information Technology - Information Technology
Lovely Professional University
04.2001 -
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