Amritpal Singh

• Handled 3 Metro projects end to end; worked closely to improve Product Reliability for timely closure of Project Warranty.
• Leading top issues impacting End Customer for problem solving - Root Cause identification & Solution implementation (using tools as 8D, QRQC, Ishikawa, etc.).
• Improving vendor product quality by process adherence and improvement using six sigma and lean methodologies.
• Monitoring vendor performance while anticipating risks and deploying mitigation plans.
• SQ Warranty process improvement and deployment across 5 sites.
• Achievements
• 100% On time resolution of all Kx (High Customer Impact) issues.
• 72% reduction in Vendor Non-Conformities.
• Scoring 92% year on year in Customer Satisfaction Surveys.
• 101 Product & Process improvements carried out at supplier end for future projects.
• Quality assurance maintained at 98% for solution implementations & retro fitments.

• Supporting Part & Vendor Development activities of major structural parts for E Loco by following DFQ cycle (Design to First Article Inspection).
• Setting up in-process controls to ensure zero Non-Conformity from Alstom factory.
• Defining and deploying PFD, PFMEA, Critical Characteristics, Control Plan and PDI Check-sheets at vendor site.
• Carrying out Pre-Departure Inspections (PDI) at vendor site.
• Performing weekly 3P audits at vendor site for process adherence.

Achievements

• Risk anticipation and mitigation - 100% FAI Go Ontime for all SPL parts.
• Induction of Jigs and fixtures in fabrication for all SPL parts.
• CFT management at Project level