Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hobbies
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Amrut Birbale

Amrut Birbale

Territory Manager - Healthcare, Customer Care Senior Associate
Pune

Summary

Experience in pharmaceutical industries as a team Leader, with expertise in sales, products or molecules in gynecology, pediatrics, pain management, and neuropsychiatry, cardiovascular and other products. International Non-Voice Process for USA clients with Lytx and Capital One, Domestic Voice Process for Airtel, Idea, and Vodafone. Expertise in Graphic Designing as a Free Lancer. Project experience and Knowledge of HL7 Technology like EMR & EHR 360 Degree platform in Health Industry. Lead by example, inspire and motivate peers. Am very approachable and quickly build trust with colleagues, as a result creating a smooth operation. Positive and responsive attitude towards work and others with a well- developed sense of humor. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
16
16
years of post-secondary education
4
4
Languages

Work History

Territory Business Manager

Reddy's Laboratories
Pune
05.2019 - Current
  • In pain management, Neuro-psychiatric Division for specific geographical area
  • Manage sales and achieve objectives and provide doctors with first-class business knowledge and scientific support
  • Handling of chemists and merchant chain Coordination with CFA.

Key Account Manager, and Bussiness Analyst

Ziffytech Helthcare Pvt.Ltd
Pune
10.2018 - 05.2019
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Positioned global capabilities to expand market share.
  • Analyzed key competitors to respond to competitive threats.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
  • Improved account management by predicting potential competitive threats and outlining proactive solutions

Scientific Business Officer

MSN Laboratories Pvt ltd
Pune
11.2016 - 10.2018
  • Sales and Promotes Cardio Diabetic Division Products
  • To generate prescriptions for company’s product from doctors meet
  • With different specialties and promote right product to right doctors
  • To generate prescription through science based communication within assigned territory by implementing defined strategies
  • Conduct surveys to understand existing and new product market potential.

Medical Representative

Sundyouta Numandis
Pune
12.2015 - 10.2016
  • Sale and promotion of Gynac, Pediatric and Ortho products
  • Worked in Video reviewing process as Sr.Associate-Ops
  • Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians
  • Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches
  • Conducted research to stay up-to-date with industry trends, prices and market competition

Senior Associate

WNS Global Services Pvt
Pune
03.2015 - 12.2015
  • Review events video clips
  • Mark driver behavior as per event following as defined in BD
  • Ensuring getting updated with good self-learning skills
  • Capture loaded driver Log as per instructions
  • Deliver goals and targets as per defined KPI’s
  • Follow company policies and procedures under guidelines aligned by supervisor and manager
  • Ability to read Hand writing of American English, Ability of self-learning on live job
  • To worked in Night Shifts or odd shifts/ weekends and under high stress and pressure
  • Worked for Rotation shifts or continuous month on month night shift and discontinuous night shift
  • Displayed high levels of accountability and responsibility
  • Open to feedback and willingness to learn
  • Work well with others, do what is needed to achieve common goal
  • Internal focus, desire and self-drive to succeed or learn from past mistakes & improve
  • Worked As a Senior Associates in Wipro BPO Pvt ltd for Capital one USA from
  • Trained and mentored junior staff on customer service strategies and techniques

Senior Associate

Wipro Pvt.Ltd.
Pune
12.2013 - 01.2015
  • Managed Core Chatting Process live chat operators, while retaining low response time
  • Focusing on positive communication, Caring about customer’s privacy, all incoming chats and emails can be responded from single admin panel, Being able to quickly support customers means that they’ll experience less frustration
  • Worked to resolve dispute about credit card charges
  • Consumers use to challenge fraudulent fees on their invoices by discussing and managing customer service process
  • Resolves complaints from clients who come to assist.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints

Costume Service Executive

IBM DAKSH Pvt.Ltd
Pune
11.2009 - 10.2010
  • Domestic Voice Inbound Process for Airtel
  • To provide phone support to customers who have questions or complaints
  • To answer questions, provide information, and make suggestions about products or services
  • To listen carefully to what customer says and respond accordingly
  • To help customer to resolve any issues related to products or services and offer any additional information that may be needed
  • To inform customer if problem has been resolved and provide instructions on how to proceed if problem needs to be addressed further.
  • Self-motivated, with strong sense of personal responsibility
  • Self-motivated, with strong sense of personal responsibility
  • Worked flexible hours across night, weekend and holiday shifts

Education

Master of Science - Zoology

Dr. Babasaheb Ambedkar Marathwada University
Bhoom
03.2014 - 04.2016

Bachelor of Science - Chemistry, Botany, Zoology

Dr. Babasaheb Ambedkar MarathwadaUniversity
Bhoom
04.2001 - 04.2013

Animation Diploma -

Frambox Institutes
Pune
07.2011 - 04.2012

Secondary School -

Latur Board
Bhoom
06.2007 - 05.2006

SSC -

Latur Board
Bhoom
07.2005 - 04.2006

Skills

Resolve inquiries and complaints and propose solutions Make the customer satisfied by providingundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

A little progress each day adds up to big results. A small step with consistency becomes big in long term.

Timeline

Territory Business Manager

Reddy's Laboratories
05.2019 - Current

Key Account Manager, and Bussiness Analyst

Ziffytech Helthcare Pvt.Ltd
10.2018 - 05.2019

Scientific Business Officer

MSN Laboratories Pvt ltd
11.2016 - 10.2018

Medical Representative

Sundyouta Numandis
12.2015 - 10.2016

Senior Associate

WNS Global Services Pvt
03.2015 - 12.2015

Master of Science - Zoology

Dr. Babasaheb Ambedkar Marathwada University
03.2014 - 04.2016

Senior Associate

Wipro Pvt.Ltd.
12.2013 - 01.2015

Animation Diploma -

Frambox Institutes
07.2011 - 04.2012

Costume Service Executive

IBM DAKSH Pvt.Ltd
11.2009 - 10.2010

Secondary School -

Latur Board
06.2007 - 05.2006

SSC -

Latur Board
07.2005 - 04.2006

Bachelor of Science - Chemistry, Botany, Zoology

Dr. Babasaheb Ambedkar MarathwadaUniversity
04.2001 - 04.2013

Hobbies

  

· Writing poems and articles

· Playing flute and tabla

· Creating content videos for YouTube channels

· Mimicry

· Sketching

· Watercooler painting

· Playing indoor and outdoor games

· Reading books

· Cooking

· Listening to music

· Photography

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Amrut BirbaleTerritory Manager - Healthcare, Customer Care Senior Associate