Amruta Gaikwad
CUSTOMER SUPPORT SYSTEM
Solapur
Summary
Proven Customer Service Executive at Bajaj Finance, adept in customer relationship management and issue escalation, significantly enhanced customer satisfaction. At Goleisure International, leveraged telesales strategies to boost sales revenue. Demonstrates strong problem-solving abilities and effective communication, ensuring high-quality customer service and support.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Bajaj Finance
04.2021 - 11.2024
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Telesales Executive
Goleisure International Pvt.Ltd
03.2019 - 02.2020
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Collaborated with team members to increase overall sales performance, sharing best practices and offering support where needed.
Education
Bachelor of Science -
Sangmeshwar College
Solapur, India 04.2001 -
HSC
Bharti Vidyapeeth02-2010
SSC -
Gandhi Natha Rangji Vidyalaya
Solapur, India 04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Timeline
Customer Service Executive
Bajaj Finance
04.2021 - 11.2024
Telesales Executive
Goleisure International Pvt.Ltd
03.2019 - 02.2020
Bachelor of Science -
Sangmeshwar College
04.2001 -
SSC -
Gandhi Natha Rangji Vidyalaya
04.2001 -
HSC
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