Summary
Overview
Work History
Skills
Languages
Timeline
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Amruta Koli

Mumbai

Summary

Dynamic operations and training manager at Datamatics Business Solutions, skilled in process improvement and team collaboration. Successfully implemented sales strategies that drove significant revenue growth while enhancing employee performance through innovative training programs. Proven ability to manage projects effectively and foster strong customer relationships, ensuring alignment with organizational goals.

Overview

11
11
years of professional experience

Work History

Manager- Operations & Training

Datamatics Business Solutions
Mumbai
04.2025 - Current
  • Managed daily operations to enhance workflow efficiency and team productivity.
  • Developed and implemented process improvements to streamline operational tasks.
  • Led team meetings to discuss project updates, challenges, and solutions collaboratively.
  • Designed and implemented effective sales strategies to drive revenue growth.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Collaborated with marketing team members to design promotional materials.
  • Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
  • Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
  • Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Collaborated with internal teams for successful execution of projects.
  • Delivered presentations to senior management and stakeholders to report on progress and results.
  • Supported sales team members to drive growth and development.

Assistant Manager- Training & Operations

Datamatics Business Solutions
Mumbai
04.2022 - Current
  • Developed and delivered training programs for diverse employee skill levels.
  • Assessed training needs through surveys and performance evaluations.
  • Created instructional materials to support learning objectives and processes.
  • Mentored new trainers on best practices and effective teaching methods.
  • Collaborated with management to align training with organizational goals.
  • Evaluated training effectiveness through feedback and participant assessments.
  • Implemented innovative training techniques to engage participants effectively.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Designed and developed training materials for new employees in the organization.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Assisted with developing online learning modules for remote learners.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.

Trainer

Datamatics Business Solutions
Mumbai
04.2017 - Current
  • Developed training materials for new hires to ensure effective onboarding.
  • Collaborated with HR to align training initiatives with organizational goals.
  • Developed assessment tools to measure the effectiveness of the new hire training program.
  • Explained goals and expectations required of trainees.

Quality Analyst

Datamatics Business Solutions
Mumbai
04.2015 - Current
  • Evaluate agent performance using defined scorecards and provide constructive feedback.
  • Ensure that quality benchmarks are met consistently across all LOBs.
  • Generate daily/weekly/monthly QA reports and share actionable insights with stakeholders.
  • Maintain audit logs, feedback records, and calibration results.
  • Track repeat errors and analyze trends for continuous improvement.
  • Conduct Root Cause Analysis (RCA) to identify process gaps, and recommend corrective actions.
  • Work with Ops and Training teams to revise SOPs based on QA findings.
  • Proactively suggest process enhancements to improve experience and reduce errors.
  • Share QA insights during reviews to support business decisions and client discussions.

Lead Generator- Executive

Datamatics Business Solutions
Mumbai
09.2014 - Current
  • Conduct outbound calls and email campaigns to connect with decision-makers across various industries (CXOs, Directors, VPs).
  • Use tools like LinkedIn, ZoomInfo, and CRM systems to identify, research, and qualify potential business leads.
  • Generate a consistent pipeline of SQLs (Sales Qualified Leads) for the client’s sales teams.
  • Understand the client’s product or service offerings to deliver tailored value propositions during prospect interactions.
  • Ask relevant business questions to uncover pain points, budget, authority, and buying timeline (BANT or similar frameworks).
  • Maintain up-to-date lead activity and status in CRM platform.
  • Meet and exceed daily/weekly/monthly KPIs such as number of dials, connects, meetings scheduled, and SQL conversions.
  • Ensure compliance with call scripts, quality guidelines, and client-specific standards during outreach.

Skills

  • Process improvement
  • Sales strategy
  • Customer relationship management
  • Performance evaluation
  • Training development
  • Project management
  • Team collaboration
  • Data analysis
  • Onboarding processes
  • Employee mentoring
  • Cross-functional teamwork
  • Operations management
  • Business development
  • Stakeholder management
  • Product management

Languages

English
First Language

Timeline

Manager- Operations & Training

Datamatics Business Solutions
04.2025 - Current

Assistant Manager- Training & Operations

Datamatics Business Solutions
04.2022 - Current

Trainer

Datamatics Business Solutions
04.2017 - Current

Quality Analyst

Datamatics Business Solutions
04.2015 - Current

Lead Generator- Executive

Datamatics Business Solutions
09.2014 - Current

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Amruta Koli