Amruth H M
Founder Highlighter Stationer
Bangalore
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
6
6
Languages
Work History
Founder
Highlighter Stationer
Bangalore
10.2018 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Defined company roles and responsibilities to establish and enhance processes.
- Oversaw business-wide changes to modernize procedures and organization.
- Saw to the day to day of all business activities while simultaneously maintaining a strict customer satisfaction rate.
- Grew the company to 6 times the invested amount, with an estimation to achieve a 1cr turnover within 2 years
- Directed stocking improvements, reducing dead stock and business bottlenecks.
Administrative Business Partner
MS ENTERPRISES ( Authorized Franchise of DTDC Express LTD)
Bangalore
06.2021 - Current
- Managed inbound & outbound operations, orchestrated travel routes and scheduled facilities and equipment.
- Served as a Project lead for "Bosch-BDS Signage" and manager of small projects.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating client correspondence, record tracking and data communications.
Branch Operations Manager
MS ENTERPRISES (Authorized Franchise of DTDC Express LTD)
Bangalore
04.2018 - 03.2020
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Implemented new organizational strategies to strengthen delivery systems for more efficiency.
- Increased client satisfaction by solving complex issues with efficient resolutions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Operations Assistant
MS ENTERPRISES (Authorized Franchise of DTDC Express LTD)
Bangalore
04.2016 - 03.2017
- Managed and maintained file system covering expenses, reports and support documentation.
- Gathered, organized and modeled data to assist management in making key decisions.
- Assisted with facility scheduling and customer service.
- Built and maintained relationships with premium customers and ensured a high customer satisfaction rate.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics for delivery staff while maintaining a key efficiency in their fuel management.
Education
High School Diploma -
Nagarjuna Vidyaniketan
Bangalore 05.2003 - 03.2013
High School Diploma -
Narayana Group of Institutes
Bangalore 05.2013 - 03.2015
Skills
Scheduling
Accomplishments
- Directed team of 25 staff members.
- Achieved effective stock management by introducing Gofrugal RPOS7 for inventory tasks.
- Increased sales 28% by developing new consumer satisfaction initiatives.
- Bought on 13 new clients to the company in a span of 13 months
Timeline
Administrative Business Partner
MS ENTERPRISES ( Authorized Franchise of DTDC Express LTD)
06.2021 - Current
Founder
Highlighter Stationer
10.2018 - Current
Branch Operations Manager
MS ENTERPRISES (Authorized Franchise of DTDC Express LTD)
04.2018 - 03.2020
Operations Assistant
MS ENTERPRISES (Authorized Franchise of DTDC Express LTD)
04.2016 - 03.2017
High School Diploma -
Narayana Group of Institutes
05.2013 - 03.2015
High School Diploma -
Nagarjuna Vidyaniketan
05.2003 - 03.2013
Similar Profiles
Nairobis NavarroNairobis Navarro
Customer Service Representative at Stationer Store and CafeteríaCustomer Service Representative at Stationer Store and Cafetería
Totu SeitievaTotu Seitieva
Business Owner at Highlighter CosmeticsBusiness Owner at Highlighter Cosmetics
Amy CaiAmy Cai
Marketing Intern at Highlighter Consulting INCMarketing Intern at Highlighter Consulting INC