Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Declaration
Timeline
Generic

Amrutha A

Bangalore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Google - Technical Process Specialist

INFOSYS
Bangalore
02.2022 - Current
  • Manage customer's problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, for quicker identification and resolution of future issues.
  • Analyzed project requirements to find bugs and eliminate issues.
  • Developed innovative approaches for solving product development challenges.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Analyzed customer feedback data to identify opportunities for process optimization.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Google - Ads Specialist - Risk Management

COGNIZANT
Bangalore
08.2019 - 01.2022
  • Performed root cause analysis on recurring problems in order to eliminate them permanently.
  • Conducted training sessions for new team members on process procedures.
  • Managed Google Ads campaigns across different platforms such as search, display, and video. Highlighted to create ad groups, write compelling ad copy, and select relevant keywords to meet campaign objectives.
  • Checking and verifying the products/claims that are mentioned in calls with available/online resources, web sites and links with respect to the details shared over call.
  • Adherence to Google's advertising policies and best practices. Ensured ad content complies with guidelines and mitigating issues such as ad disapproval's or policy violations.
  • Learning and adaptation to changes in the digital advertising landscape, including updates to Google Ads algorithms and features.
  • Verified that all data sources were properly formatted, reconciled, and loaded into the system.
  • Collected samples to validate against parameters using various approved tests.
  • Created reports to document discrepancies between source systems and target systems for review.
  • Provided continuous process improvement and preventive and corrective actions to facilitate operational efficiency.

Education

Bachelor of Commerce - Accounting And Finance

St.anne's First Grade College For Women
Bangalore
07-2019

Skills

  • Web Hosting
  • Google services ( Google drive, Calendar, Sites, Google Ads )
  • Managing and Maintenance of DHCP and DNS
  • Good knowledge on Web Performance Monitoring & CDN
  • Customer Service Etiquette

Accomplishments

  • Awarded as the Star Performer.
  • 5 MVP Awards (Most Valuable Player).
  • Employee of the year from 2 years.
  • Certificate Of Excellence from Infosys.

Languages

Kannada
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1

Declaration

I hereby declare that the above information furnished by is correct up to my knowledge and bear the responsibility for the correctness of the above mentioned particulars.

Timeline

Google - Technical Process Specialist

INFOSYS
02.2022 - Current

Google - Ads Specialist - Risk Management

COGNIZANT
08.2019 - 01.2022

Bachelor of Commerce - Accounting And Finance

St.anne's First Grade College For Women

Similar Profiles

CREATE PROFILE
Amrutha A