Oracle
AMRUTHA K
Associate- Accounts Recievables
Chennai,Tamil Nadu
Summary
Enthusiastic customer service professional with 6 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Competent team player who can successfully inspire fellow colleagues.
Overview
4
4
Languages
1
1
Certification
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Associate - Accounts Receivable
Sutherland Global Services
Chennai, Tamil Nadu
03.2019 - Current
- Taking a proactive role in managing and collecting debts of company debtors
- Cash allocation as per the remittance advice
- Preparation of SOA and circulating to the clients
- Managed customer relations and customer service through daily communication and interaction.
- Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer
- Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees.
- Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers.
- Confident communicator with an interest in listening to what the customer has to say. -Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful
- Achieved “Performer of the Month” upwards of 3 times during the year 2020.
Customer Service Supervisor
Al Salama Group of Institutions
Malapuram, Kerala
01.2018 - 11.2018
- Interpreted management directives to define and document administrative staff processes.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Managed department call volume of 120 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored the call quality through CMS data and live call audits
- Developed documentation and logs of implemented solutions and generated and submitted monthly reports.
Customer Support Associate
Allianz Cornhill Information Services
Trivandrum, Kerala
06.2014 - 03.2016
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Handled high volume of outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Explained advantages, features and disadvantages of various policies to promote sale of plans
- Quoted and calculated premium rates for policies, using rate book, Oracle ERP and calculator.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Achieved “Employee of the quarter” during the tenure
Process Associate
RR Donnelley India Outsource Pvt Ltd.
Trivandrum, Kerala
06.2012 - 11.2013
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Developed and executed plans to monitor standard process adherence.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Developed standard operating procedures and document workflows for current and future process steps.
- Assisted various departments with change by communicating new improvement plans and expectations.
Education
MBA - HR And Marketing
University Of Kerala
Trivandrum 06.2009 - 05.2011
BBM - Management
Bharathiyar University
Coimbatore 06.2006 - 04.2009
Skills
Accounts receivables
Accomplishments
Achieved "Performer of the month" at Sutherland Global Services for 3 times during the tenure
Achieved "Employee of the quarter" at Allianz Cornhill Information services during the tenure
Achieved most "Promising employee of the year" at RR Donnelley during the tenure
Software
MS Office
Certification
National Eligibility Test - Teaching
Timeline
Associate - Accounts Receivable
Sutherland Global Services
03.2019 - Current
Customer Service Supervisor
Al Salama Group of Institutions
01.2018 - 11.2018
Customer Support Associate
Allianz Cornhill Information Services
06.2014 - 03.2016
Process Associate
RR Donnelley India Outsource Pvt Ltd.
06.2012 - 11.2013
MBA - HR And Marketing
University Of Kerala
06.2009 - 05.2011
BBM - Management
Bharathiyar University
06.2006 - 04.2009
National Eligibility Test - Teaching
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