Amrutha M
Mysore
Summary
Client-focused Relationship Manager with expertise in increasing productivity and completing tasks efficiently. Proficient in client relationship management, financial planning, and strategic sales techniques.
Overview
5
5
years of professional experience
Work History
Relationship Manager
Nobroker.in
Bangalore
01.2022 - 08.2022
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Generated reports regarding customer interactions, performance metrics, revenue goals.
- Ensured compliance with relevant laws and regulations when dealing with customers.
Business Development Associate
Byjus
Bangalore
01.2021 - 08.2021
- Developed and implemented strategies to increase sales and market share.
- Make them understand about the importance of Education and Byju's Learning App.
- Arrange a counseling meeting, pitch about the product, and make a sale.
- Achieving monthly targets of 1.5-2 lakh sales with 30+ zoom or home counseling greetings.
- Identified areas of improvement in existing processes through root cause analysis.
- Maintained accurate records of customer accounts using CRM software.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
Customer Service Representative
AMAZON.in
Mysore
05.2017 - 08.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Updating weekly/monthly reports, succeeding day schedules, and status of the tasks date-wise by mail to the client and team members while completing the assigned task.
Education
Master of Science - Physics
St. Philomena's College
Mysore10-2020
Bachelor of Science - Computer Science
NIE FGC
Mysore10-2015
High School Diploma -
Jnana Gangothri Convent
Mysore04-2010
Skills
- Account Management
- Qualifying Customers
- De-Escalation Techniques
- Sales Reporting
- Portfolio Growth
- Overcoming Objections
- Client acquisition
- Customer Education and Consulting
- Risk Mitigation
- Strategic Planning
Affiliations
• Active in sports and traveling.
• Was an active member in organizing cultural and science events.
Active member in physics society (St. Philomena’s)
Accomplishments
- Received customer feedback about the service which helped organization to get more new customer.
- I was best performer every week by achieving all targets.
- I have received weekly and monthly rewords for best performance.
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Malayalam
Elementary (A2)
A2
Timeline
Relationship Manager
Nobroker.in
01.2022 - 08.2022
Business Development Associate
Byjus
01.2021 - 08.2021
Customer Service Representative
AMAZON.in
05.2017 - 08.2018
Master of Science - Physics
St. Philomena's College
Bachelor of Science - Computer Science
NIE FGC
High School Diploma -
Jnana Gangothri Convent
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