AMRUTHA L NARASIMHA
Business Administrator/People Management
Bangalore,KARNATAKA
Summary
A highly skilled Assistant Manager with expertise in Customer Relationship Management, team leadership, and operational efficiency. Proven track record in delivering exceptional customer service, resolving issues promptly, and driving business growth. Adept at collaborating with cross-functional teams to support organizational goals, enhance revenue, and build strong relationships with customers, service providers, and internal partners. Focused on ensuring smooth operations and continuous improvement through strategic planning and leadership.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Assistant Manager of Operations
ClearTax
Bangalore
07.2018 - Current
- Ensured high level customer satisfaction by addressing inquiries, resolving issues promptly, and delivering tailored solutions.
- Effectively managed and resolved customer escalations while maintaining strong, positive client relationships.
- Curated and delivered specialized services to high-ticket customers, ensuring their needs were met with detailed attention.
- Focused on long-term customer retention through consistent and exceptional service, fostering deeper customer relationships.
- Oversaw and delegated daily operations, ensuring smooth workflow and operational efficiency.
- Worked closely with various departments (sales, product team) to improve operational processes and align with overall business goals.
- Supervised, mentored, and motivated team members to ensure high productivity, while conducting regular performance evaluations.
- Trained approximately 20+ new hires and 250+interns on end-to-end processes, ensuring successful integration into the team
- Generated and analyzed daily, weekly, and monthly performance reports to track KPIs, identify trends, and recommend improvements.
- Managed and executed marketing campaigns (email, WhatsApp) to provide regular updates and promotions aligned with business goals.
- Assisted with budgeting, tracked expenses, and negotiated contracts to optimize operational costs and meet financial targets.
- Ensured adherence to industry regulations and implemented safety protocols for a secure and compliant work environment.
- Introduced and managed programs aimed at increasing employee engagement, retention, and fostering a positive work culture.
- Used analytical and problem-solving skills to identify areas for process improvement and developed new tracking methods to enhance efficiency.
- Implemented business strategies, increasing revenue of upto 10cr in FY 24, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
MBA - Business Analytics
Dayananda Sagar University
Bengaluru, India 04.2001 -
Skills
Employee supervision
Decision-making
Customer service management
People management
Multitasking
Leadership
Performance evaluation and monitoring
Teamwork and collaboration
Problem-solving
Compliance monitoring
Business forecasting
Process improvement
Business development
Team building
Training and mentoring
Key Highlights
- Expertise in supervising and analyzing portfolios to enhance business performance.
- Strong problem-solving skills with a customer-centric approach ensuring high satisfaction.
- Proven leadership in training, auditing, and process implementation for operational efficiency.
- Successfully managed high-profile customer accounts , ensuring on-time delivery within SLAs.
- Recognized for consistent performance improvement and operational excellence
Certification
Certified in 'Tally. ERP 9' from NICT Computer Education Pvt, Ltd.
Awards Recognition
- Recognized as the 'Star Performer' from Higher management for higher NPS scores from clients in 2021
- Recognized as 'Top Performer' for 80+ INSLA closures for consecutive months every year in 2022
- Awarded 'Noble CTzen' (Best Employee) for training & monitoring 150+ interns in 2023 & 2024
- Awarded 'Top Performer' Single handedly managing Escalation mails in Income tax season in 2023
Workshop Seminar
- GST (Goods and Services Tax Inputs and Insights) Organized by NMKRV college for Women
- Design Thinking Workshop Organized by Dayananda Sagar University.
Utility Tools
- Zendesk
- Ozonetel
- Retool
Timeline
Assistant Manager of Operations
ClearTax
07.2018 - Current
MBA - Business Analytics
Dayananda Sagar University
04.2001 -