Amrutha Raju G
Hyderabad
Summary
Customer Success & Account Management professional with 3+ years at Amazon, supporting SMB sellers across NA, EU, and India regions. Adept at driving seller growth through consultative strategies, data-backed insights, and personalized onboarding. Successfully onboarded and managed 150+ U.S.-based sellers under Amazon Global Logistics (AGL) and supported 100+ Indian sellers under ASSR-SPS. Experienced in portfolio analysis, stakeholder alignment, tool optimization, and business plan execution. Passionate about enabling seller success via structured guidance, metric tracking, and proactive support. - Successfully worked U.S. shift hours (7 PM - 4 AM IST) for 3+ years, demonstrating adaptability to global schedules. - Proven experience in B2B consulting and support, delivering high-impact enablement for small and medium businesses on Amazon.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Specialist AGL- US
Amazon Development Center India Private Limited
Hyderabad
08.2024 - Current
- Onboarded and supported 150+ U.S.-based SMB sellers shipping to NA & EU marketplaces, focusing on logistics, compliance, and performance strategy.
- Delivered datadriven onboarding through 1:1 consultations, webinars, and structured business plans.
- Identified seller gaps and potential through metrics like shipment success, listing health, and adoption rates.
- Collaborated with product and compliance teams to refine SOPs and tool usage based on seller pain points.
- Created and scaled onboarding assets for internal training and seller education across geographies.
- Developed reusable playbooks for seller onboarding adopted by cross-functional teams.
SPS Associate, Seller & Brand VAR - North America
Amazon Development Center India Private Limited
Bangalore
10.2022 - 08.2024
- Guided 100+ Indian sellers through onboarding and launch phases, providing end-to-end support across policy, tools, and operational enablement.
- Handled policy, listings, and operations queries across NA marketplace through voice, chat, and email.
- Educated sellers on optimizing catalog health, account standing, and using Amazon support tools.
- Participated in cross-team initiatives (BNA, AHS, ASSR-SPS) to identify process gaps and drive policy clarity.
- Recognized with 'Overachiever' and 'Outstanding Performance' awards for seller impact and team mentorship.
Sr Business Development Associate
Think And Learn Private Limited
Hyderabad
07.2020 - 01.2022
- Delivered end-to-end sales and service to B2C customers, including product pitching, conversion, onboarding, and post-sale support.
- Managed 120+ daily customer interactions to drive virtual product adoption and customer retention.
- Built strong foundational skills in customer success, communication, and lifecycle management that now support my B2B success with Amazon sellers.
IT Technical Recruiter
GateWay Group of Technologies Ind Pvt Ltd
Hyderabad
05.2017 - 05.2020
- Sourced and briefed candidates for enterprise clients; trained them on client SOPs, communication, and documentation.
Education
Degree - Accounting And Finance
Govt Degree College
Hyderabad03.2017
Skills
- Seller Account Management
- Consultative Growth Strategy
- Business Planning & Portfolio Optimization
- Data Analysis & KPI Tracking (Excel, Amazon tools)
- Advertising & Listing Optimization
- Training Delivery & Content Development
- Cross-Functional Stakeholder Collaboration
- SOP/Tool Enablement
- CRM & Seller Communication (Email, Chat, Calls)
Certification
- Foundations of Prompt Engineering course with Amazon!
- AWS Educate Introduction to Generative AI from Amazon Web Services (AWS)!
Accomplishments
- Top performer in L3 Scorecard
- Outstanding Performance' award in Q2.
- Worked in multiple projects like BNA, AHS, and ASSR-SPS teams
Languages
C2 Proficient, B2 Upper Intermediate, Native
Project Highlights
- Global Seller Onboarding Success - AGL Program (2024-2025), Onboarded and supported 150+ U.S.-based SMB sellers under Amazon Global Logistics (AGL), focusing on logistics, compliance, and adoption strategy., Created scalable onboarding content including SOP guides, video tutorials, and walkthrough decks., Resulted in a 30% increase in shipment success rates and faster seller ramp-up.
- India Seller Launch Enablement - ASSR-SPS (2022-2024), Supported 100+ Indian sellers during onboarding, helping them resolve launch blockers across catalog, KYC, and operational issues., Contributed to a 98% seller satisfaction rate in onboarding-related CSAT feedback.
- Internal Training Playbook Development (2024), Developed internal onboarding plan for new team members with available resources (e.g., SOP quick guides)., Reduced ramp-up time for new joiners by 40% and improved content consistency across the team.
Timeline
Sales Specialist AGL- US
Amazon Development Center India Private Limited
08.2024 - Current
SPS Associate, Seller & Brand VAR - North America
Amazon Development Center India Private Limited
10.2022 - 08.2024
Sr Business Development Associate
Think And Learn Private Limited
07.2020 - 01.2022
IT Technical Recruiter
GateWay Group of Technologies Ind Pvt Ltd
05.2017 - 05.2020
Degree - Accounting And Finance
Govt Degree College
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