Amrutha Shivaram
Pune
Summary
Dynamic professional with extensive experience at Cognizant Technologies, excelling in contract management and client relationship management. Proven track record in enhancing process efficiency and ensuring compliance with service level agreements. Adept at leading teams to achieve high performance standards while implementing quality assurance measures. Strong communicator and strategic thinker.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead
Cognizant Technologies
Pune
06.2024 - Current
- Oversaw quality and delivery of all offshored processes, ensuring compliance with SLAs.
- Liaised with clients to address delivery issues and strengthen relationships.
- Executed processes under agreed TAT and quality targets, aligning with client expectations.
- Motivated and led team to maintain high performance standards.
- Implemented company policies and procedures across the team, ensuring adherence.
Process Specialist
Nexdigm Corporate Services
Pune
03.2022 - 01.2024
- Drafted, reviewed, and negotiated contracts while guiding team and collaborating with legal counsel.
- Managed client relationships, team performance, service level agreements, and project management effectively.
- Utilized CLM tools such as ICERTIS and DocuSign to enhance contract workflows.
- Handled medium and high complexity contracts, ensuring quality checks during review processes.
- Created process documentation to maintain operational guidance and standard operating procedures.
- Conducted root cause analyses to identify business errors and implement corrective actions.
- Ensured timely updates of change instructions; communicated changes through training sessions.
- Provided process and team training while mentoring new joiners across diverse cultures.
Senior Legal Executive
Mobileum Technologies Private Limited
Bangalore
05.2017 - 04.2018
- Facilitated end-to-end contract processes for employment, confidentiality, consulting, IT, and license agreements.
- Reviewed and redlined RFPs and RFQs to meet service level agreements.
- Flagged non-conforming sections and collaborated with stakeholders to resolve issues efficiently.
- Engaged with senior leadership from sales and delivery teams to ensure timely execution of contracts.
- Drafted terms, conditions, and privacy policies that align with company standards.
- Managed a team of two, overseeing daily operations within the legal department.
- Prepared standardized templates and customized contracts based on business needs.
- Provided comprehensive legal support across various company departments.
Legal Executive
UR Nayak & Associates
Bangalore
10.2014 - 04.2016
- Executed end-to-end contract management processes across various legal documents.
- Drafted, reviewed, and redlined contracts including master agreements, SOWs, and NDAs.
- Maintained and archived legal records with daily updates to ensure accuracy.
- Reviewed proposals against contract requirements, summarizing key terms effectively.
- Prepared compliance and performance reports while conducting extensive legal research.
Trainee - Immigration Specialist
Wipro Technologies
Bangalore
03.2013 - 09.2014
- Resolved compliance and legal issues through proactive engagement with relevant teams.
- Tracked non-compliance issues and reported findings to appropriate stakeholders.
- Conducted compliance audits and submitted detailed reports for review.
- Summarized new laws and regulations, distributing information to relevant departments.
- Prepared standard operating procedures for APAC countries to ensure consistency.
- Reviewed documents for accuracy and compliance with regulations.
- Formulated guidance for employees on business visa and work pass requirements.
- Identified and mitigated process gaps to enhance operational effectiveness.
Education
BA,LLB - Law
University Law College
Bengaluru, KA01.2012
Skills
- Contract management
- Project management
- Client relationship management
- Service level agreements
- Process improvement
- Quality assurance
Certification
Pursuing Certificate Program in Project Management from IIM - Indore
Languages
English: C2 Proficient, Hindi: C2 Proficient, Kannada: C2 Proficient
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Team Lead
Cognizant Technologies
06.2024 - Current
Process Specialist
Nexdigm Corporate Services
03.2022 - 01.2024
Senior Legal Executive
Mobileum Technologies Private Limited
05.2017 - 04.2018
Legal Executive
UR Nayak & Associates
10.2014 - 04.2016
Trainee - Immigration Specialist
Wipro Technologies
03.2013 - 09.2014
BA,LLB - Law
University Law College