Amrutha Varshini
Human Resources & Operation
Bangalore
Summary
Motivated Professional with 9+ years of expertise managing in HR and Operation. Well-versed and experienced in overseeing all the HR activities,Hiring process, implementing employment regulations and educating employees about benefits provided. Detail-oriented in maintaining excellent employee records. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager HR
IDA Automation Pvt Ltd
Bangalore
12.2022 - 09.2023
- Participate in the recruitment process, including job posting, candidate screening, interviews, and onboarding.
- Managed employee compensation plans & Assist in developing and maintaining effective recruitment strategies and talent pipelines
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Structured compensation and benefits according to market conditions and budget demands.
- Fostered positive work environment through comprehensive employee relations program.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
Assistant Manager HR
Intitle ITES Solutions Pvt. Ltd
Bangalore
02.2021 - 05.2022
- Managing both Zapdesk & Intitle group
- Design workplace polices
- Responsible for Recruiting Fresh Talent
- Talent Development & Retention
- Employee Induction Program
- Professional Development
- Employee Appraisals
- Talent Retention
- Maintain a Healthy Work Environment
- Resolving Conflicts
- Employee Relations
- Payroll Management
- Conducting R&R and other employee engagement activity
- Implemented new policies for the audits and stored under the company HR database system - IJP, WFH, System management , Onboarding and Off Boarding Process
- Was able to bring different methods for hiring program onboard
ERM & Assistant Manager Operation
SLK Global Pvt Ltd
Bangalore
07.2015 - 12.2020
- Worked with "HR-ERM Team", “Employee Relationship Manager) and also worked in Operation as AMO
- Started a journey as Process Associate in Operations (Banking) and by adding new skillsets in the tenure of career got an opportunity of being the Process Trainer and to handle the HR functions as ERM
- Transparency in communication policy is of utmost importance for a healthy employee relationship management
- Encourage group activities at the workplace
- Assign challenging work to your team members so that they feel motivated to deliver their level best
- Conducted training for more than 10 batches with an batch size of 20 employees per batch
- Managed 150+ employees on improving the Critical Quality for my team that includes TAT for every incoming request
- Largely responsible for developing talent in my team and ensuring people are continuously engaged and developing professionally as per the skills required in their role
- Initiated cross-training amongst members within my teams to improve better management of team volumes to make sure that team members are engaged in learning the new processes, while they working on their current team profile
- Nominated team members in recognition of their excellent customer centricity
- Created work life balance, by moving individuals to work on their suitable shifts by making sure that, no impact on the business activities
- Building Effective Controls to ensure best Outcomes:
- Differentiated queues on the basis of their level of risk to client once requests are processed to ensure quality checks of high-risk requests are handled on priority basis with minimal to no risk exposure to client
- Prepared Activity Checklists to ensure process steps are not missed by Team Members
- Ensure spot checks are done on all existing controls in the processes
- Adding of better controls to mitigate or reduce the risk in the process and creating process SOP’s and process maps with regards to the process.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
Sr Team Member
JP Morgan Services Private Limited
Mumbai
07.2013 - 05.2015
- Ensuring all requests were processed within SLA
- Zero tolerance towards Errors
- Bring Process Improvement Ideas to the table
- Following all controls lay down within the team
- Partnering and working with Co-Workers.
Team Member
Convergys
Mumbai
06.2012 - 01.2013
- Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology
- Meet customer requirements through first contact resolution.
Education
Bachelor in Management Studies -
Maharashtra State Board
Mumbai 10.2009 - 04.2012
Skills
HR Strategy Development
Talent Acquisition and Recruitment
Employee Relations
Performance Management
HR Compliance
Training and Development
Employee Benefits Administration
Conflict Resolution
Diversity and Inclusion
Policy Development
Timeline
Assistant Manager HR
IDA Automation Pvt Ltd
12.2022 - 09.2023
Assistant Manager HR
Intitle ITES Solutions Pvt. Ltd
02.2021 - 05.2022
ERM & Assistant Manager Operation
SLK Global Pvt Ltd
07.2015 - 12.2020
Sr Team Member
JP Morgan Services Private Limited
07.2013 - 05.2015
Team Member
Convergys
06.2012 - 01.2013
Bachelor in Management Studies -
Maharashtra State Board
10.2009 - 04.2012