Summary
Overview
Work History
Education
Skills
Tools Used
Accomplishments
Certification
Languages
Timeline
Volunteer

Amrutha Vanacharla

Senior Operations Associate
Chennai

Summary

A versatile professional with extensive experience in sales operations, admissions, administration, marketing, business development, human resources, and finance operations. Demonstrates exceptional organization, responsibility, and sincerity across various roles. Possesses invaluable industry knowledge and a quick learning ability. Highly engaging, personable, and skilled in interpersonal communication and persuasion techniques. Committed, hardworking, and passionate, with a relentless drive for excellence in all endeavors.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Admissions Officer

Edvoy
Aberdeen, UK
03.2023 - Current
  • Acted as partner liaison officer between universities, students, and sales team.
  • Met with prospects and guardians to answer questions, discuss academics and provide tours.
  • Participated open houses to offer details on class size, activities and student-to-staff ratios.
  • Successfully issued offer letters and secured CAS scholarships for students.
  • Proactively chased offers, ensuring timely responses and efficient communication.
  • Prepared and organized documents for student applications and admissions.
  • Advised sales team on admissions procedures and guided them in student interactions.
  • Managed admissions processes for students from Africa, India, and UK.
  • Established successful collaborations with MENA B2B and MENA B2C partners.
  • Collaborated with universities abroad to facilitate seamless communication and decision-making.
  • Demonstrated exceptional organizational skills and attention to detail in maintaining accurate records and documentation.

Senior Sales operations associate

BYJUS
Chennai
03.2021 - 01.2023
  • Tagged as senior operations associate at south level, overseeing tasks for 5 states (AP, Kerala, TN, TS, Bangalore).
  • Generated automated reports (weekly, monthly, yearly) using Google Data Studio, Google sheets, and Excel to optimize revenue and meet targets for VP's and sales managers.
  • Managed operational requirements for (Hub and Spoke) team, including travel, accommodation, and transportation logistics.
  • Collaborated with team to resolve issues faced by loan-availed customers, successfully converting them into regular paid customers.
  • Designed and executed workshops to create impactful campaign programs, improving sales team performance and generating high-quality leads.
  • Implemented successful strategies and pilot programs resulting in significant sales growth.
  • Provided comprehensive training to sales team on CRM processes and filters for effective lead identification and utilization.
  • Managed team of 5 members, responsible for generating daily reports for business teams and top-level management, facilitating discussions and reviews.
  • Planned and administered sales incentives, rewards, and recognition programs to motivate sales force.
  • Monitored and supported sales leaders in tracking input metrics, effectively managing team of sales ops executives, and consistently delivering results within tight deadlines and fast-paced environment.

Sales Operations Associate

BYJUS
Chennai
03.2018 - 02.2021
  • Maintained and tracked sales data, created data dashboards, graphs, and visualizations.
  • Served as liaison between teams and management for effective communication.
  • Audited and improved sales team pitches, leading to successful demos and appointments.
  • Implemented end-to-end tracking for partial payment recoveries, reducing bogus sales.
  • Monitored and analyzed working patterns of business development managers.
  • Trained new business development associates on CRM etiquette, lead identification, and product knowledge.
  • Assisted in improving pitch delivery through mock call trainings, reviews and increased sales by 15%.
  • Managed finance operations, including loan processing with finance partners.
  • Provided excellent customer support, generated inbound leads, and resolved escalations.
  • Conducted engaging employee events and supported HR recruitment and onboarding processes.

Business Development Associate

BYJUS
Chennai
07.2017 - 02.2018
  • Successfully generated leads and scheduled appointments with potential customers.
  • Consistently achieved average of 12 bookings and 8 demo conduction per week.
  • Converted customers to enroll in tablet learning and classroom programs.
  • Promoted to Team Leader within 4 months, overseeing team of 5 employees.
  • Led high-performing team with diverse ideas and approaches.
  • Handled specific inbound and special campaign leads, delivering presentations and product demos.
  • Managed customer-centric operations to ensure enhanced satisfaction.
  • Negotiated contracts and closed sales with new and existing clients.
  • Developed robust business pipeline through effective cold and warm techniques.

Education

Bachelor of commerce - Corporate Secretaryship

Ethiraj College For Women
Chennai
06.2014 -

Skills

Data Analysisundefined

Tools Used

- MS Excel 

- Ameyo

- Lead-squared

- Google data Studio

- Google sheets

- Order-hive

- Achieve

- Zoho Cliq

- Zoho Campaigns

- Zoho people

- Zoho Sprints

- Canva

- Zoho Sales IQ

- Zoho CRM

- Connect CRM 

- Keka

- Slack

Accomplishments

  • First female pilot of Calling Conduction sales module (2017).
  • Promoted to TL, 7 LPA salary hike (2017).
  • Accredited for closing multiple genuine sales effortlessly.
  • Best Sales Operation Employee Award recipient.
  • Appreciated for resolving highest loan pending issues.
  • Created positive workplace with creative wall murals.
  • Organized successful interactive events for employee engagement.
  • Implemented Period leave for all Byju's women employees.
  • Appreciated by Global Director UK at Edvoy for exceptional work practices.

Certification

Data privacy and protection awareness.

Languages

English
First Language
Tamil
Advanced
C1
Telugu
Proficient
C2
English
Proficient
C2
Hindi
Advanced
C1

Timeline

Admissions Officer

Edvoy
03.2023 - Current

Senior Sales operations associate

BYJUS
03.2021 - 01.2023

Sales Operations Associate

BYJUS
03.2018 - 02.2021

Business Development Associate

BYJUS
07.2017 - 02.2018

Bachelor of commerce - Corporate Secretaryship

Ethiraj College For Women
06.2014 -

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Amrutha VanacharlaSenior Operations Associate