Summary
Overview
Work History
Education
Skills
Timeline
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Amruthavarshini MG

Bengaluru

Summary

Results-driven Order to Cash Analyst with a proven track record in debt management and recovery operations. Expertise in process improvement and team leadership, leading to enhanced cash flow and reduced outstanding AR.

Overview

10
10
years of professional experience

Work History

Order to Cash Analyst

Accenture
Bengaluru
09.2023 - Current
  • Lead and manage the day-to-day operations of the AR/debt collections team, ensuring execution of effective procedures.
  • Designed and executed process improvements, resulting in a reduction of outstanding AR and improved cash flow.
  • Collaborated with cross-functional teams including Sales, Marketing, and Risk Ops to resolve complex debt and billing issues and implement process enhancements.
  • Negotiated payment plans, directly improving client retention and recovery rates.
  • Produced actionable AR and debt management reports for leadership, supporting data-driven decision making.

Process Lead – Collections

Capgemini
Bengaluru
05.2022 - 04.2025
  • Managed and mentored a team of 5, driving increased collection performance and fostering a culture of accountability.
  • Conducted internal audits, identified and closed process gaps, and implemented compliance measures.
  • Developed process documentation, onboarded new hires, and built a high-engagement, high-performance team.
  • Acted as the main liaison among Accounting, Sales, Marketing and other business partners for dispute and escalation resolution.
  • Delivered regular reports to track debt recovery progress and drive continuous improvement.

Process Associate – Accounts Receivable

LKQ
Bengaluru
07.2015 - 02.2022
  • Handled end-to-end collections, cash applications, and reconciliations, specializing in US client portfolios.
  • Investigated and resolved payment disputes, reduced A/R suspense accounts, and developed best practices for debt collections.
  • Delivered process training, assessed new team members, and actively supported team projects to strengthen AR functions.
  • Maintained accuracy in agent invoice creation for Amazon and managed ACH and credit card payments

Education

Bachelor of Commerce - Accounting

Vijaya College
Bengaluru
04-2015

Skills

Technical:

  • Debt Management & Recovery Operations
  • Order to Cash (O2C) Management
  • SAP & Oracle ERP Expertise
  • Advanced Excel (Pivot tables, VLOOKUP, reporting)
  • Account Reconciliation & Collections
  • Process training, documentation, and improvement
  • Agent performance metrics and reporting

Leadership & Soft Skills:

  • Team Leadership & Coaching
  • Cross-functional Stakeholder Collaboration
  • Process & Policy Development
  • Change Adaptability
  • Analytical Problem Solving
  • Effective Communication

Timeline

Order to Cash Analyst

Accenture
09.2023 - Current

Process Lead – Collections

Capgemini
05.2022 - 04.2025

Process Associate – Accounts Receivable

LKQ
07.2015 - 02.2022

Bachelor of Commerce - Accounting

Vijaya College

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Amruthavarshini MG